@Jeto This player can breathe, again. 
Thank you and the rest of the development team for taking the time to address and resolve one of those smaller issues for me. 
More details, please. What got fixed? This information may help the community to better address issues.
They fixed the issue where a small amount of players were still having fun
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I cant open ttis link.
I want gold/hr back!
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Can you make sure when you do, you don’t penalise (I know what I should say) players who were never compensated for purchases when you ordained an incorrect deadline. 100s of players never got their purchases back when we were reset on Thursday as well.
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I think underspire isn’t the big hit they were hoping for, so they added troops that can “rarely” drop while playing it. Thus getting a higher percentage of the player base checking it out.
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Always open a support ticket if you are missing something and don’t mind the extra work of getting it back. Automated compensation mail almost never takes your real losses into account, you just receive some heavily undervalued ballpark amount in hopes you’ll move on. All purchases affected by the Thursday reset got fully compensated for those who individually requested it. Ignore the default official disclaimer that you don’t have to contact support, that’s just around because calculating the real compensation due is extra effort.
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Well, to be fair, people on the forum were asking for some random treasure rooms or adding treasure rooms to dead ends to give some compensation for spending the torches to get there. This was rolled out so quickly - I can’t figure out if it was responding to player requests or was planned all along as a phase 2. I’m feeling a bit like “be careful what you wish for” - it could be random but I am finding many more path options after reset. We’ll know more after a few weeks.
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I just fiigured out that the overly large black shadows on the sides are for when there are so many offers/events that they have to have a scroll bar and need the black for it to show up. Maybe they could narrow it a bit. The screen is so cluttered it is hard to see anything.
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Ah, that’s just too cold. . . 
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I’ve been talking with them and they said they’re trying to get patch 7.2 out next week on Tuesday night. They’re trying to make it so that the Alastair weapon cache offer will detect the missing event weapons we need.
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@Darkborne Thx, good to know!!! H5
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Another update and still the same troops in the exalted chests. 
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Firstly, it’s positive that lanterns are supposed to carry over weekly reset. IF (and that’s a big IF, knowing the team’s track record) it is working correctly, I might reconsider my attitude towards lantern purchases that I considered totally not worth it previously and buy a pack once in a while.
Secondly, Underspire treasure rooms - I’ll see about them after finishing the normal map. There will likely be some leftover torches, might even buy an extra 50 gem pack, but so far it doesn’t look, from what I hear, that they contain anything worth really going out of my way to grab.
Thirdly, highlighting troops in battle when you hover over them with a mouse is sort of okay on PC (although, not really necessary) but I find it complete junk on mobile. Highlighting rectangle just appears randomly out of nowhere and disappears just as easily as it appeared. Pure annoyance.
Various button revamp on world map screen - was not a complete disaster but I don’t see how it’s supposed to improve things. It’s “meh”, at best.
Unnecessary black shadows around the edges; useless “999+” on the chest icon; oversized exalted path button; all those real cash booster packs should’ve remained under one button like they were before.
And this here
reminded me of another amusing anecdote that I’ll risk retelling in my own words and impersonal manner (not mentioning names or precise exact stuff).
Summary
Way back in September our guild had the rare luck to pull a mythic troop from a legendary task, however, not all members were mailed the troop.
Support ticket was opened.
Waiting.
Waiting.
Waiting.
The responses came the essence of which boiled down to
“I’m your nice customer experience agent, bla bla, bla, took long time, fell through cracks, told the team about the fact of the incident, closing the ticket as solved, here, take 200 gems, shutupandbehappy.”
Two weeks later missing mythic troop for the task is still missing and not a single peep from the wonderful customer experience section.
So, yeah, it doesn’t surprise me in the slightest that the team once again aims to blatantly cheapskate their way out of mess they and only they alone created.
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It is so obnoxious on mobile!
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I also have my troops dissapearing.
I assume I will get my torches back.
But my main beef right now is that everything is so incredible tiny!
This game is now unplayable on laptop and phone!
It is hurting my eyes.
Yes you can adjust text size in chat, but not on world map!
I understand that some new things needed to be squeezed in and there needs to be room for more Kingdoms but…This does NOT work!
It really is all too small now.
And some things are so disproportional in size!
Why the teeny tiny medals and teeny tiny chat button and the HUGE exalted path button!?
This is ugly and does not work.
Please make some adjustments!
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New reset, still no lanterns returned to my account. Can we get a bloody timetable so we aren’t all wondering what the hell to do? Can’t progress on this week’s underspire as I’m now four days behind. So that means I’ll just be rolling my lanterns to next week by looks, which means you missed a sale there. I realise I’m just 1 tiny sale and you don’t really give a rat’s but that’s what you’ve accomplished by once again not communicating.
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I think I misunderstood Lucky Lamp from the patch notes when I first read it. Isn’t this just gambling at this point? Pay $2 first and then pray to have a good choice from 2 out of 10 choices? basically gacha?
Those odds aren’t great either.
Orb of Minions: 10%
Orb of Ingots: 14%
Lesser Orb of Glory: 8%
Orb of Glory: 1%
Minor Traitstones Pack: 18%
Major Traitstones Pack: 12%
Runic Traitstones Pack: 15%
Ingots Pack: 12%
Vault Keys Pack: 3%
Soulforge Pack: 7%
“Rewards cannot be selected twice for a purchase.” … but that doesn’t mean the unselected ones can’t come back, meaning all 3 purchases can just be full of traitstones and ingots.
Not cool.
I’m disappointed in the feature, but I doubt many people will use this so I guess it’s forgettable.
Even at a low level, I never had a thought to buy Traitstones for any amount of $, so…
71% chance to get a Traitstone/Ingot pack/or Orb of Ingots. Gross.
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