[Fixed next update 4.2.5] Sudden game crash during startup or loading on Steam client

Koromac · December 12, 2018, 12:28am

Platform, device version and operating system:
PC, Steam client, Game: 4.2.0.07, OS: Win 7x64

Screenshot or image:
None provided.

What you were expecting to happen, and what actually happened:
The game crashed as soon as it started loading. It generated the files.
Steam verification 100% passed. No issues.

How often does this happen? When did it begin happening?
Very rarely. But it happened today, after 4.2 update got released? Stability issues?

Files: (not allowed to upload) the files - crash.dmp, error.txt.

Steps to make it happen again
Run the game via Steam.
Hope to get unlucky enough to get a crash?

Cyrup · December 12, 2018, 5:20am

Hi Koromac, generally crashes are best directed at technical support so you can attach the files. Fortunately this sounds like a once-off, but if it happens again please see Step 8 here:

We’ll need the output_log.txt file immediately after a crash and before the game is opened again

Koromac · December 12, 2018, 10:19am

I think this crash happened because of the delay between the transition, GoW welcome screen and the actual loading time was too big, when the game should start to load.
I only crashed two or three times during these 10 months. I’ll create a ticket if it happens again.

Koromac · December 12, 2018, 10:17pm

It crashed again.

Here’s the file immediately after the crash.
Also, note that I had both options, I selected Yes when I saw the message about the crash, but the game was still loading normally, then it was terminated. I still hope that logs were not overwritten, though.

Logs:
Initialize engine version: 2017.4.11f1 (8c6b8ef6d111)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.0]
Renderer: Radeon™ RX 460 Graphics (ID=0x67ef)
Vendor: ATI
VRAM: 3072 MB
Driver: 24.20.13019.1008
Begin MonoManager ReloadAssembly

Completed reload, in 0.223 seconds
WARNING: Shader Unsupported: ‘Hidden/VideoDecodeAndroid’ - Pass ‘RGBAEXTERNAL_TO_RGBA’ has no vertex shader
WARNING: Shader Unsupported: ‘Hidden/VideoDecodeAndroid’ - Setting to default shader.
Initializing input.

Input initialized.

Initialized touch support.

UnloadTime: 0.812207 ms
DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

NullReferenceException: Object reference not set to an instance of an object
at GWMaster.OnApplicationFocus (Boolean hasFocus) [0x00000] in :0

(Filename: Line: -1)

Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
Crash!!!
SymInit: Symbol-SearchPath: ‘.;C:\Program Files (x86)\Steam\steamapps\common\Gems of War;C:\Program Files (x86)\Steam\steamapps\common\Gems of War;C:\Windows;C:\Windows\system32;SRVC:\websymbolshttp://msdl.microsoft.com/download/symbols;’, symOptions: 530, UserName: ‘Domen’
OS-Version: 6.1.7601 (Service Pack 1) 0x300-0x1
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar.exe:GemsOfWar.exe (01280000), size: 659456 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar.exe’, fileVersion: 2017.4.11.27534
C:\Windows\SysWOW64\ntdll.dll:ntdll.dll (770F0000), size: 1572864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\SysWOW64\ntdll.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\kernel32.dll:kernel32.dll (74A60000), size: 1114112 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\kernel32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\KERNELBASE.dll:KERNELBASE.dll (769A0000), size: 290816 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\KERNELBASE.dll’, fileVersion: 6.1.7601.24308
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\UnityPlayer.dll:UnityPlayer.dll (66990000), size: 17739776 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\UnityPlayer.dll’, fileVersion: 2017.4.11.27534
C:\Windows\system32\HID.DLL:HID.DLL (73EF0000), size: 36864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\HID.DLL’, fileVersion: 6.1.7600.16385
C:\Windows\syswow64\msvcrt.dll:msvcrt.dll (74CA0000), size: 704512 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\msvcrt.dll’, fileVersion: 7.0.7601.17744
C:\Windows\syswow64\USER32.dll:USER32.dll (76A10000), size: 1048576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USER32.dll’, fileVersion: 6.1.7601.23594
C:\Windows\syswow64\GDI32.dll:GDI32.dll (76C70000), size: 589824 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\GDI32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\LPK.dll:LPK.dll (74D80000), size: 40960 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\LPK.dll’, fileVersion: 6.1.7601.24280
C:\Windows\syswow64\USP10.dll:USP10.dll (75530000), size: 643072 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USP10.dll’, fileVersion: 1.626.7601.23894
C:\Windows\syswow64\ADVAPI32.dll:ADVAPI32.dll (74F30000), size: 659456 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\ADVAPI32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\SysWOW64\sechost.dll:sechost.dll (767B0000), size: 102400 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\SysWOW64\sechost.dll’, fileVersion: 6.1.7601.18869
C:\Windows\syswow64\RPCRT4.dll:RPCRT4.dll (76B70000), size: 983040 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\RPCRT4.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\SspiCli.dll:SspiCli.dll (74810000), size: 393216 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SspiCli.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\CRYPTBASE.dll:CRYPTBASE.dll (74800000), size: 49152 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CRYPTBASE.dll’, fileVersion: 6.1.7601.24308
C:\Windows\system32\VERSION.dll:VERSION.dll (72F10000), size: 36864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\VERSION.dll’, fileVersion: 6.1.7600.16385
UnloadTime: 5.683009 ms
C:\Windows\syswow64\ole32.dll:ole32.dll (74870000), size: 1437696 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\ole32.dll’, fileVersion: 6.1.7601.24291
DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

C:\Windows\syswow64\SHLWAPI.dll:SHLWAPI.dll (76B10000), size: 356352 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SHLWAPI.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\SETUPAPI.dll:SETUPAPI.dll (74D90000), size: 1691648 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SETUPAPI.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\CFGMGR32.dll:CFGMGR32.dll (75500000), size: 159744 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CFGMGR32.dll’, fileVersion: 6.1.7601.17621
C:\Windows\syswow64\OLEAUT32.dll:OLEAUT32.dll (74C00000), size: 593920 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\OLEAUT32.dll’, fileVersion: 6.1.7601.24117
C:\Windows\syswow64\DEVOBJ.dll:DEVOBJ.dll (74D60000), size: 73728 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\DEVOBJ.dll’, fileVersion: 6.1.7601.17621
C:\Windows\syswow64\SHELL32.dll:SHELL32.dll (75A10000), size: 12894208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SHELL32.dll’, fileVersion: 6.1.7601.24234
C:\Windows\system32\OPENGL32.dll:OPENGL32.dll (72A10000), size: 819200 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\OPENGL32.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\GLU32.dll:GLU32.dll (73B10000), size: 139264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\GLU32.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\DDRAW.dll:DDRAW.dll (71CD0000), size: 946176 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DDRAW.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\DCIMAN32.dll:DCIMAN32.dll (74570000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DCIMAN32.dll’, fileVersion: 6.1.7601.24280
C:\Windows\system32\dwmapi.dll:dwmapi.dll (745D0000), size: 77824 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dwmapi.dll’, fileVersion: 6.1.7601.18917
C:\Windows\system32\WINMM.dll:WINMM.dll (73F00000), size: 204800 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINMM.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\WS2_32.dll:WS2_32.dll (754C0000), size: 217088 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\WS2_32.dll’, fileVersion: 6.1.7601.23451
C:\Windows\syswow64\NSI.dll:NSI.dll (76990000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\NSI.dll’, fileVersion: 6.1.7601.23889

Unloading 10 unused Assets to reduce memory usage. Loaded Objects now: 48373.
Total: 96.271250 ms (FindLiveObjects: 2.712249 ms CreateObjectMapping: 5.185553 ms MarkObjects: 88.271789 ms DeleteObjects: 0.100958 ms)

C:\Windows\syswow64\IMM32.dll:IMM32.dll (75300000), size: 393216 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\IMM32.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\MSCTF.dll:MSCTF.dll (75230000), size: 839680 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\MSCTF.dll’, fileVersion: 6.1.7601.23915
C:\Windows\system32\DNSAPI.dll:DNSAPI.dll (711F0000), size: 278528 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DNSAPI.dll’, fileVersion: 6.1.7601.24168
C:\Windows\system32\IPHLPAPI.DLL:IPHLPAPI.DLL (72FE0000), size: 114688 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\IPHLPAPI.DLL’, fileVersion: 6.1.7601.17514
C:\Windows\system32\WINNSI.DLL:WINNSI.DLL (72FD0000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINNSI.DLL’, fileVersion: 6.1.7601.23889
C:\Windows\system32\WINHTTP.dll:WINHTTP.dll (72F70000), size: 360448 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINHTTP.dll’, fileVersion: 6.1.7601.24000
C:\Windows\system32\webio.dll:webio.dll (72F20000), size: 327680 (result: 0), SymType: ‘-nosymbols-’, PDB: ‘C:\Windows\system32\webio.dll’, fileVersion: 6.1.7601.23375
C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL:api-ms-win-core-synch-l1-2-0.DLL (72230000), size: 12288 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL’, fileVersion: 10.0.14393.2247
C:\Program Files (x86)\Steam\gameoverlayrenderer.dll:gameoverlayrenderer.dll (68A20000), size: 1359872 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\gameoverlayrenderer.dll’, fileVersion: 4.83.53.91
C:\Windows\syswow64\PSAPI.DLL:PSAPI.DLL (74A50000), size: 20480 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\PSAPI.DLL’, fileVersion: 6.1.7600.16385
C:\Windows\syswow64\profapi.dll:profapi.dll (76830000), size: 45056 (result: 0), SymType: ‘-nosymbols-’, PDB: ‘C:\Windows\syswow64\profapi.dll’, fileVersion: 6.1.7600.16385
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Mono\EmbedRuntime\mono.dll:mono.dll (10000000), size: 2293760 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Mono\EmbedRuntime\mono.dll’, fileVersion: 1.0.0.1
C:\Windows\system32\MSWSOCK.dll:MSWSOCK.dll (73F40000), size: 245760 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\MSWSOCK.dll’, fileVersion: 6.1.7601.23451
C:\Windows\System32\wship6.dll:wship6.dll (70EE0000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\wship6.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\uxtheme.dll:uxtheme.dll (721B0000), size: 524288 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\uxtheme.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\d3d11.dll:d3d11.dll (688A0000), size: 1527808 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\d3d11.dll’, fileVersion: 6.2.9200.16570
C:\Windows\system32\dxgi.dll:dxgi.dll (73330000), size: 311296 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dxgi.dll’, fileVersion: 6.2.9200.16492
C:\Windows\syswow64\WINTRUST.dll:WINTRUST.dll (768D0000), size: 192512 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\WINTRUST.dll’, fileVersion: 6.1.7601.23971
C:\Windows\syswow64\CRYPT32.dll:CRYPT32.dll (76670000), size: 1187840 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CRYPT32.dll’, fileVersion: 6.1.7601.23971
C:\Windows\syswow64\MSASN1.dll:MSASN1.dll (767A0000), size: 49152 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\MSASN1.dll’, fileVersion: 6.1.7601.17514
C:\Windows\system32\aticfx32.dll:aticfx32.dll (68710000), size: 1581056 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\aticfx32.dll’, fileVersion: 24.20.13019.1008
C:\Windows\system32\atiuxpag.dll:atiuxpag.dll (74600000), size: 180224 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\atiuxpag.dll’, fileVersion: 24.20.13019.1008
C:\Windows\system32\atidxx32.dll:atidxx32.dll (65CB0000), size: 13479936 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\atidxx32.dll’, fileVersion: 24.20.13019.1008
C:\Windows\system32\amdihk32.dll:amdihk32.dll (73A60000), size: 139264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\amdihk32.dll’, fileVersion: 1.0.0.0
C:\Windows\syswow64\CLBCatQ.DLL:CLBCatQ.DLL (76840000), size: 536576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CLBCatQ.DLL’, fileVersion: 2001.12.8530.16385
C:\Windows\system32\wbem\wbemprox.dll:wbemprox.dll (746B0000), size: 40960 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\wbemprox.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\wbemcomn2.dll:wbemcomn2.dll (72D00000), size: 397312 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbemcomn2.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\CRYPTSP.dll:CRYPTSP.dll (71CA0000), size: 94208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\CRYPTSP.dll’, fileVersion: 6.1.7601.23471
C:\Windows\system32\rsaenh.dll:rsaenh.dll (71560000), size: 241664 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\rsaenh.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\RpcRtRemote.dll:RpcRtRemote.dll (70DE0000), size: 57344 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\RpcRtRemote.dll’, fileVersion: 6.1.7601.17514
C:\Windows\system32\wbem\wbemsvc.dll:wbemsvc.dll (74640000), size: 65536 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\wbemsvc.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\wbem\fastprox.dll:fastprox.dll (6EDE0000), size: 651264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\fastprox.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\NTDSAPI.dll:NTDSAPI.dll (73A40000), size: 98304 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\NTDSAPI.dll’, fileVersion: 6.1.7600.16385
C:\Windows\System32\MMDevApi.dll:MMDevApi.dll (718B0000), size: 233472 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\MMDevApi.dll’, fileVersion: 6.1.7601.17514
C:\Windows\System32\PROPSYS.dll:PROPSYS.dll (73520000), size: 1003520 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\PROPSYS.dll’, fileVersion: 7.0.7601.17514
C:\Windows\system32\wdmaud.drv:wdmaud.drv (71880000), size: 196608 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wdmaud.drv’, fileVersion: 6.1.7601.17514
C:\Windows\system32\ksuser.dll:ksuser.dll (71CC0000), size: 16384 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\ksuser.dll’, fileVersion: 6.1.7601.19091
C:\Windows\system32\AVRT.dll:AVRT.dll (71870000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\AVRT.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\AUDIOSES.DLL:AUDIOSES.DLL (71830000), size: 221184 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\AUDIOSES.DLL’, fileVersion: 6.1.7601.23471
C:\Windows\system32\msacm32.drv:msacm32.drv (717F0000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\msacm32.drv’, fileVersion: 6.1.7600.16385
C:\Windows\system32\MSACM32.dll:MSACM32.dll (717D0000), size: 81920 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\MSACM32.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\midimap.dll:midimap.dll (717C0000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\midimap.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\xinput1_3.dll:xinput1_3.dll (06180000), size: 90112 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\xinput1_3.dll’, fileVersion: 9.18.944.0
C:\Windows\system32\mscms.dll:mscms.dll (716E0000), size: 495616 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\mscms.dll’, fileVersion: 6.1.7601.23971
C:\Windows\syswow64\USERENV.dll:USERENV.dll (769F0000), size: 94208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USERENV.dll’, fileVersion: 6.1.7601.17514
C:\Windows\system32\icm32.dll:icm32.dll (72DA0000), size: 229376 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\icm32.dll’, fileVersion: 6.1.7601.23971
C:\Windows\system32\dhcpcsvc6.DLL:dhcpcsvc6.DLL (73B00000), size: 53248 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dhcpcsvc6.DLL’, fileVersion: 6.1.7601.17970
C:\Windows\system32\dhcpcsvc.DLL:dhcpcsvc.DLL (729A0000), size: 73728 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dhcpcsvc.DLL’, fileVersion: 6.1.7600.16385
C:\Windows\system32\credssp.dll:credssp.dll (711D0000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\credssp.dll’, fileVersion: 6.1.7601.24308
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\steam_api.dll:steam_api.dll (71920000), size: 237568 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\steam_api.dll’, fileVersion: 4.28.51.7
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Plugins\steam_api.dll:steam_api.dll (70F30000), size: 237568 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Plugins\steam_api.dll’, fileVersion: 4.28.51.7
C:\Program Files (x86)\Steam\steamclient.dll:steamclient.dll (695E0000), size: 12926976 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamclient.dll’, fileVersion: 4.83.53.91
C:\Windows\syswow64\imagehlp.dll:imagehlp.dll (76900000), size: 176128 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\imagehlp.dll’, fileVersion: 6.1.7601.18288
C:\Program Files (x86)\Steam\tier0_s.dll:tier0_s.dll (737B0000), size: 630784 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\tier0_s.dll’, fileVersion: 4.83.53.91
C:\Program Files (x86)\Steam\vstdlib_s.dll:vstdlib_s.dll (72E20000), size: 385024 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\vstdlib_s.dll’, fileVersion: 4.83.53.91
C:\Windows\system32\Secur32.dll:Secur32.dll (73E70000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\Secur32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\System32\wshtcpip.dll:wshtcpip.dll (745C0000), size: 20480 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\wshtcpip.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\dbghelp.dll:dbghelp.dll (68590000), size: 962560 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dbghelp.dll’, fileVersion: 6.1.7601.17514
C:\Program Files (x86)\Steam\steam.dll:steam.dll (684C0000), size: 794624 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steam.dll’
C:\Program Files (x86)\Steam\Steam2.dll:Steam2.dll (67C00000), size: 2887680 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\Steam2.dll’, fileVersion: 2.0.2117.156

========== OUTPUTING STACK TRACE ==================

0x754C1370 (WS2_32) Ordinal490
0x754C532A (WS2_32) WSALookupServiceNextW
0x754C6485 (WS2_32) WSALookupServiceBeginW
0x754C4A99 (WS2_32) GetAddrInfoW
0x754C4303 (WS2_32) getaddrinfo
0x676F9237 (UnityPlayer) UnityMain

========== END OF STACKTRACE ===========

**** Crash! ****

Koromac · December 12, 2018, 10:40pm

I also wrote to the Support Team.
Ticket ID: #68995
I provided all the logs, including DxDiag there as well.

littlevamp78 · December 13, 2018, 12:56am

I’m not sure if this is the right place for it but mine has also been doing this with steam since the 4.2 update. It will say an instance is already running 4 to 5 times before it will load. I can’t load it from the shortcut at all (which is cute btw) and have to go to the game page to get it to load.

noob · December 13, 2018, 1:15am

i had the same problem. what i did was deleting the old shortcut and making a new one from steam
game starts normally since then

Kafka · December 13, 2018, 2:39am

Hey the shortcut is probably trying to load the old version, please create a new shortcut and it should work.

Let us know how you go.

@Koromac I replied to your support ticket, probably easier to handle this there.

Cyrup · December 13, 2018, 3:36am

Hey @koromac

Thanks to your report this issue has been resolved for the next update version 4.2.5.

Koromac · December 13, 2018, 10:49am

Thank goodness! That was fast! Fast and efficient, I like it.

Cyrup · December 14, 2018, 4:45am

A Christmas gift from us to you?

littlevamp78 · December 14, 2018, 6:18am

I did this and it will work if the shortcut is left on the desktop but when put on the taskbar the problem starts up agian. The pic for the shortcut also changes when on the taskbar to a christmas one.

Kafka · December 17, 2018, 12:32am

Thanks for letting us know!

Topic		Replies	Views
Game crashing on PC/Steam Bug Reports	3	943	April 27, 2018
6.4 update crashed game and will not run again Bug Reports	5	738	July 14, 2022
[Fixed in 4.2.5] Sudden game crash during startup or loading on Steam client - 2 Bug Reports	6	539	January 11, 2019
Loading Troops crashes client Bug Reports	5	687	October 30, 2018
PC: game froze and then closed, but no crash report Support	0	485	June 25, 2017

[Fixed next update 4.2.5] Sudden game crash during startup or loading on Steam client

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