[Fixed next update 4.2.5] Sudden game crash during startup or loading on Steam client


#1

Platform, device version and operating system:
PC, Steam client, Game: 4.2.0.07, OS: Win 7x64

Screenshot or image:
None provided.

What you were expecting to happen, and what actually happened:
The game crashed as soon as it started loading. It generated the files.
Steam verification 100% passed. No issues.

How often does this happen? When did it begin happening?
Very rarely. But it happened today, after 4.2 update got released? Stability issues?

Files: (not allowed to upload) the files - crash.dmp, error.txt.

Steps to make it happen again
Run the game via Steam.
Hope to get unlucky enough to get a crash?


[Fixed in 4.2.5] Sudden game crash during startup or loading on Steam client - 2
#2

Hi Koromac, generally crashes are best directed at technical support so you can attach the files. Fortunately this sounds like a once-off, but if it happens again please see Step 8 here:

We’ll need the output_log.txt file immediately after a crash and before the game is opened again :slight_smile:


#3

I think this crash happened because of the delay between the transition, GoW welcome screen and the actual loading time was too big, when the game should start to load.
I only crashed two or three times during these 10 months. I’ll create a ticket if it happens again.


#4

It crashed again.

Here’s the file immediately after the crash.
Also, note that I had both options, I selected Yes when I saw the message about the crash, but the game was still loading normally, then it was terminated. I still hope that logs were not overwritten, though.

Logs:
Initialize engine version: 2017.4.11f1 (8c6b8ef6d111)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.0]
Renderer: Radeon™ RX 460 Graphics (ID=0x67ef)
Vendor: ATI
VRAM: 3072 MB
Driver: 24.20.13019.1008
Begin MonoManager ReloadAssembly

  • Completed reload, in 0.223 seconds
    WARNING: Shader Unsupported: ‘Hidden/VideoDecodeAndroid’ - Pass ‘RGBAEXTERNAL_TO_RGBA’ has no vertex shader
    WARNING: Shader Unsupported: ‘Hidden/VideoDecodeAndroid’ - Setting to default shader.
    Initializing input.

Input initialized.

Initialized touch support.

UnloadTime: 0.812207 ms
DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

NullReferenceException: Object reference not set to an instance of an object
at GWMaster.OnApplicationFocus (Boolean hasFocus) [0x00000] in :0

(Filename: Line: -1)

Unloading 6 Unused Serialized files (Serialized files now loaded: 0)
Crash!!!
SymInit: Symbol-SearchPath: ‘.;C:\Program Files (x86)\Steam\steamapps\common\Gems of War;C:\Program Files (x86)\Steam\steamapps\common\Gems of War;C:\Windows;C:\Windows\system32;SRVC:\websymbolshttp://msdl.microsoft.com/download/symbols;’, symOptions: 530, UserName: ‘Domen’
OS-Version: 6.1.7601 (Service Pack 1) 0x300-0x1
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar.exe:GemsOfWar.exe (01280000), size: 659456 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar.exe’, fileVersion: 2017.4.11.27534
C:\Windows\SysWOW64\ntdll.dll:ntdll.dll (770F0000), size: 1572864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\SysWOW64\ntdll.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\kernel32.dll:kernel32.dll (74A60000), size: 1114112 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\kernel32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\KERNELBASE.dll:KERNELBASE.dll (769A0000), size: 290816 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\KERNELBASE.dll’, fileVersion: 6.1.7601.24308
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\UnityPlayer.dll:UnityPlayer.dll (66990000), size: 17739776 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\UnityPlayer.dll’, fileVersion: 2017.4.11.27534
C:\Windows\system32\HID.DLL:HID.DLL (73EF0000), size: 36864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\HID.DLL’, fileVersion: 6.1.7600.16385
C:\Windows\syswow64\msvcrt.dll:msvcrt.dll (74CA0000), size: 704512 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\msvcrt.dll’, fileVersion: 7.0.7601.17744
C:\Windows\syswow64\USER32.dll:USER32.dll (76A10000), size: 1048576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USER32.dll’, fileVersion: 6.1.7601.23594
C:\Windows\syswow64\GDI32.dll:GDI32.dll (76C70000), size: 589824 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\GDI32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\LPK.dll:LPK.dll (74D80000), size: 40960 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\LPK.dll’, fileVersion: 6.1.7601.24280
C:\Windows\syswow64\USP10.dll:USP10.dll (75530000), size: 643072 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USP10.dll’, fileVersion: 1.626.7601.23894
C:\Windows\syswow64\ADVAPI32.dll:ADVAPI32.dll (74F30000), size: 659456 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\ADVAPI32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\SysWOW64\sechost.dll:sechost.dll (767B0000), size: 102400 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\SysWOW64\sechost.dll’, fileVersion: 6.1.7601.18869
C:\Windows\syswow64\RPCRT4.dll:RPCRT4.dll (76B70000), size: 983040 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\RPCRT4.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\SspiCli.dll:SspiCli.dll (74810000), size: 393216 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SspiCli.dll’, fileVersion: 6.1.7601.24308
C:\Windows\syswow64\CRYPTBASE.dll:CRYPTBASE.dll (74800000), size: 49152 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CRYPTBASE.dll’, fileVersion: 6.1.7601.24308
C:\Windows\system32\VERSION.dll:VERSION.dll (72F10000), size: 36864 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\VERSION.dll’, fileVersion: 6.1.7600.16385
UnloadTime: 5.683009 ms
C:\Windows\syswow64\ole32.dll:ole32.dll (74870000), size: 1437696 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\ole32.dll’, fileVersion: 6.1.7601.24291
DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.

(Filename: Line: 485)

C:\Windows\syswow64\SHLWAPI.dll:SHLWAPI.dll (76B10000), size: 356352 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SHLWAPI.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\SETUPAPI.dll:SETUPAPI.dll (74D90000), size: 1691648 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SETUPAPI.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\CFGMGR32.dll:CFGMGR32.dll (75500000), size: 159744 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CFGMGR32.dll’, fileVersion: 6.1.7601.17621
C:\Windows\syswow64\OLEAUT32.dll:OLEAUT32.dll (74C00000), size: 593920 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\OLEAUT32.dll’, fileVersion: 6.1.7601.24117
C:\Windows\syswow64\DEVOBJ.dll:DEVOBJ.dll (74D60000), size: 73728 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\DEVOBJ.dll’, fileVersion: 6.1.7601.17621
C:\Windows\syswow64\SHELL32.dll:SHELL32.dll (75A10000), size: 12894208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\SHELL32.dll’, fileVersion: 6.1.7601.24234
C:\Windows\system32\OPENGL32.dll:OPENGL32.dll (72A10000), size: 819200 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\OPENGL32.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\GLU32.dll:GLU32.dll (73B10000), size: 139264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\GLU32.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\DDRAW.dll:DDRAW.dll (71CD0000), size: 946176 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DDRAW.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\DCIMAN32.dll:DCIMAN32.dll (74570000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DCIMAN32.dll’, fileVersion: 6.1.7601.24280
C:\Windows\system32\dwmapi.dll:dwmapi.dll (745D0000), size: 77824 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dwmapi.dll’, fileVersion: 6.1.7601.18917
C:\Windows\system32\WINMM.dll:WINMM.dll (73F00000), size: 204800 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINMM.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\WS2_32.dll:WS2_32.dll (754C0000), size: 217088 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\WS2_32.dll’, fileVersion: 6.1.7601.23451
C:\Windows\syswow64\NSI.dll:NSI.dll (76990000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\NSI.dll’, fileVersion: 6.1.7601.23889

Unloading 10 unused Assets to reduce memory usage. Loaded Objects now: 48373.
Total: 96.271250 ms (FindLiveObjects: 2.712249 ms CreateObjectMapping: 5.185553 ms MarkObjects: 88.271789 ms DeleteObjects: 0.100958 ms)

C:\Windows\syswow64\IMM32.dll:IMM32.dll (75300000), size: 393216 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\IMM32.dll’, fileVersion: 6.1.7601.17514
C:\Windows\syswow64\MSCTF.dll:MSCTF.dll (75230000), size: 839680 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\MSCTF.dll’, fileVersion: 6.1.7601.23915
C:\Windows\system32\DNSAPI.dll:DNSAPI.dll (711F0000), size: 278528 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\DNSAPI.dll’, fileVersion: 6.1.7601.24168
C:\Windows\system32\IPHLPAPI.DLL:IPHLPAPI.DLL (72FE0000), size: 114688 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\IPHLPAPI.DLL’, fileVersion: 6.1.7601.17514
C:\Windows\system32\WINNSI.DLL:WINNSI.DLL (72FD0000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINNSI.DLL’, fileVersion: 6.1.7601.23889
C:\Windows\system32\WINHTTP.dll:WINHTTP.dll (72F70000), size: 360448 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\WINHTTP.dll’, fileVersion: 6.1.7601.24000
C:\Windows\system32\webio.dll:webio.dll (72F20000), size: 327680 (result: 0), SymType: ‘-nosymbols-’, PDB: ‘C:\Windows\system32\webio.dll’, fileVersion: 6.1.7601.23375
C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL:api-ms-win-core-synch-l1-2-0.DLL (72230000), size: 12288 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL’, fileVersion: 10.0.14393.2247
C:\Program Files (x86)\Steam\gameoverlayrenderer.dll:gameoverlayrenderer.dll (68A20000), size: 1359872 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\gameoverlayrenderer.dll’, fileVersion: 4.83.53.91
C:\Windows\syswow64\PSAPI.DLL:PSAPI.DLL (74A50000), size: 20480 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\PSAPI.DLL’, fileVersion: 6.1.7600.16385
C:\Windows\syswow64\profapi.dll:profapi.dll (76830000), size: 45056 (result: 0), SymType: ‘-nosymbols-’, PDB: ‘C:\Windows\syswow64\profapi.dll’, fileVersion: 6.1.7600.16385
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Mono\EmbedRuntime\mono.dll:mono.dll (10000000), size: 2293760 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Mono\EmbedRuntime\mono.dll’, fileVersion: 1.0.0.1
C:\Windows\system32\MSWSOCK.dll:MSWSOCK.dll (73F40000), size: 245760 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\MSWSOCK.dll’, fileVersion: 6.1.7601.23451
C:\Windows\System32\wship6.dll:wship6.dll (70EE0000), size: 24576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\wship6.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\uxtheme.dll:uxtheme.dll (721B0000), size: 524288 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\uxtheme.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\d3d11.dll:d3d11.dll (688A0000), size: 1527808 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\d3d11.dll’, fileVersion: 6.2.9200.16570
C:\Windows\system32\dxgi.dll:dxgi.dll (73330000), size: 311296 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dxgi.dll’, fileVersion: 6.2.9200.16492
C:\Windows\syswow64\WINTRUST.dll:WINTRUST.dll (768D0000), size: 192512 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\WINTRUST.dll’, fileVersion: 6.1.7601.23971
C:\Windows\syswow64\CRYPT32.dll:CRYPT32.dll (76670000), size: 1187840 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CRYPT32.dll’, fileVersion: 6.1.7601.23971
C:\Windows\syswow64\MSASN1.dll:MSASN1.dll (767A0000), size: 49152 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\MSASN1.dll’, fileVersion: 6.1.7601.17514
C:\Windows\system32\aticfx32.dll:aticfx32.dll (68710000), size: 1581056 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\aticfx32.dll’, fileVersion: 24.20.13019.1008
C:\Windows\system32\atiuxpag.dll:atiuxpag.dll (74600000), size: 180224 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\atiuxpag.dll’, fileVersion: 24.20.13019.1008
C:\Windows\system32\atidxx32.dll:atidxx32.dll (65CB0000), size: 13479936 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\atidxx32.dll’, fileVersion: 24.20.13019.1008
C:\Windows\system32\amdihk32.dll:amdihk32.dll (73A60000), size: 139264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\amdihk32.dll’, fileVersion: 1.0.0.0
C:\Windows\syswow64\CLBCatQ.DLL:CLBCatQ.DLL (76840000), size: 536576 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\CLBCatQ.DLL’, fileVersion: 2001.12.8530.16385
C:\Windows\system32\wbem\wbemprox.dll:wbemprox.dll (746B0000), size: 40960 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\wbemprox.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\wbemcomn2.dll:wbemcomn2.dll (72D00000), size: 397312 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbemcomn2.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\CRYPTSP.dll:CRYPTSP.dll (71CA0000), size: 94208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\CRYPTSP.dll’, fileVersion: 6.1.7601.23471
C:\Windows\system32\rsaenh.dll:rsaenh.dll (71560000), size: 241664 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\rsaenh.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\RpcRtRemote.dll:RpcRtRemote.dll (70DE0000), size: 57344 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\RpcRtRemote.dll’, fileVersion: 6.1.7601.17514
C:\Windows\system32\wbem\wbemsvc.dll:wbemsvc.dll (74640000), size: 65536 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\wbemsvc.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\wbem\fastprox.dll:fastprox.dll (6EDE0000), size: 651264 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wbem\fastprox.dll’, fileVersion: 6.2.9200.16398
C:\Windows\system32\NTDSAPI.dll:NTDSAPI.dll (73A40000), size: 98304 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\NTDSAPI.dll’, fileVersion: 6.1.7600.16385
C:\Windows\System32\MMDevApi.dll:MMDevApi.dll (718B0000), size: 233472 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\MMDevApi.dll’, fileVersion: 6.1.7601.17514
C:\Windows\System32\PROPSYS.dll:PROPSYS.dll (73520000), size: 1003520 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\PROPSYS.dll’, fileVersion: 7.0.7601.17514
C:\Windows\system32\wdmaud.drv:wdmaud.drv (71880000), size: 196608 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\wdmaud.drv’, fileVersion: 6.1.7601.17514
C:\Windows\system32\ksuser.dll:ksuser.dll (71CC0000), size: 16384 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\ksuser.dll’, fileVersion: 6.1.7601.19091
C:\Windows\system32\AVRT.dll:AVRT.dll (71870000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\AVRT.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\AUDIOSES.DLL:AUDIOSES.DLL (71830000), size: 221184 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\AUDIOSES.DLL’, fileVersion: 6.1.7601.23471
C:\Windows\system32\msacm32.drv:msacm32.drv (717F0000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\msacm32.drv’, fileVersion: 6.1.7600.16385
C:\Windows\system32\MSACM32.dll:MSACM32.dll (717D0000), size: 81920 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\MSACM32.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\midimap.dll:midimap.dll (717C0000), size: 28672 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\midimap.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\xinput1_3.dll:xinput1_3.dll (06180000), size: 90112 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\xinput1_3.dll’, fileVersion: 9.18.944.0
C:\Windows\system32\mscms.dll:mscms.dll (716E0000), size: 495616 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\mscms.dll’, fileVersion: 6.1.7601.23971
C:\Windows\syswow64\USERENV.dll:USERENV.dll (769F0000), size: 94208 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\USERENV.dll’, fileVersion: 6.1.7601.17514
C:\Windows\system32\icm32.dll:icm32.dll (72DA0000), size: 229376 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\icm32.dll’, fileVersion: 6.1.7601.23971
C:\Windows\system32\dhcpcsvc6.DLL:dhcpcsvc6.DLL (73B00000), size: 53248 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dhcpcsvc6.DLL’, fileVersion: 6.1.7601.17970
C:\Windows\system32\dhcpcsvc.DLL:dhcpcsvc.DLL (729A0000), size: 73728 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dhcpcsvc.DLL’, fileVersion: 6.1.7600.16385
C:\Windows\system32\credssp.dll:credssp.dll (711D0000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\credssp.dll’, fileVersion: 6.1.7601.24308
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\steam_api.dll:steam_api.dll (71920000), size: 237568 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\steam_api.dll’, fileVersion: 4.28.51.7
C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Plugins\steam_api.dll:steam_api.dll (70F30000), size: 237568 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamapps\common\Gems of War\GemsOfWar_Data\Plugins\steam_api.dll’, fileVersion: 4.28.51.7
C:\Program Files (x86)\Steam\steamclient.dll:steamclient.dll (695E0000), size: 12926976 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steamclient.dll’, fileVersion: 4.83.53.91
C:\Windows\syswow64\imagehlp.dll:imagehlp.dll (76900000), size: 176128 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\syswow64\imagehlp.dll’, fileVersion: 6.1.7601.18288
C:\Program Files (x86)\Steam\tier0_s.dll:tier0_s.dll (737B0000), size: 630784 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\tier0_s.dll’, fileVersion: 4.83.53.91
C:\Program Files (x86)\Steam\vstdlib_s.dll:vstdlib_s.dll (72E20000), size: 385024 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\vstdlib_s.dll’, fileVersion: 4.83.53.91
C:\Windows\system32\Secur32.dll:Secur32.dll (73E70000), size: 32768 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\Secur32.dll’, fileVersion: 6.1.7601.24308
C:\Windows\System32\wshtcpip.dll:wshtcpip.dll (745C0000), size: 20480 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\System32\wshtcpip.dll’, fileVersion: 6.1.7600.16385
C:\Windows\system32\dbghelp.dll:dbghelp.dll (68590000), size: 962560 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Windows\system32\dbghelp.dll’, fileVersion: 6.1.7601.17514
C:\Program Files (x86)\Steam\steam.dll:steam.dll (684C0000), size: 794624 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\steam.dll’
C:\Program Files (x86)\Steam\Steam2.dll:Steam2.dll (67C00000), size: 2887680 (result: 0), SymType: ‘-exported-’, PDB: ‘C:\Program Files (x86)\Steam\Steam2.dll’, fileVersion: 2.0.2117.156

========== OUTPUTING STACK TRACE ==================

0x754C1370 (WS2_32) Ordinal490
0x754C532A (WS2_32) WSALookupServiceNextW
0x754C6485 (WS2_32) WSALookupServiceBeginW
0x754C4A99 (WS2_32) GetAddrInfoW
0x754C4303 (WS2_32) getaddrinfo
0x676F9237 (UnityPlayer) UnityMain

========== END OF STACKTRACE ===========

**** Crash! ****


#5

I also wrote to the Support Team. :slight_smile:
Ticket ID: #68995
I provided all the logs, including DxDiag there as well.


#6

I’m not sure if this is the right place for it but mine has also been doing this with steam since the 4.2 update. It will say an instance is already running 4 to 5 times before it will load. I can’t load it from the shortcut at all (which is cute btw) and have to go to the game page to get it to load.


#7

i had the same problem. what i did was deleting the old shortcut and making a new one from steam
game starts normally since then


#8

Hey the shortcut is probably trying to load the old version, please create a new shortcut and it should work.

Let us know how you go.

@Koromac I replied to your support ticket, probably easier to handle this there.


#9

Hey @koromac

Thanks to your report this issue has been resolved for the next update version 4.2.5. :smile: :christmas_tree:


#10

Thank goodness! That was fast! Fast and efficient, I like it. :smile:


#11

A Christmas gift from us to you?


#12

I did this and it will work if the shortcut is left on the desktop but when put on the taskbar the problem starts up agian. The pic for the shortcut also changes when on the taskbar to a christmas one.


#13

Thanks for letting us know!