(Solved) My invite code got this disturbing "_DEACTIVATED" suffix


#1

I’m worried that my account will be grouped with inactive accounts or might be deleted.
What should i do to remove the _DEACTIVATED part?
It’s also a hassle to type that long when redeeming codes…


Account in use "deactivated"
#2

Have you ever been banned, even temporarily?


#3

Nope. But I have a suspicion on what’s the cause.

You see, the device (tablet) that i was using before is linked to my main account (1), then i made an alternate account (2) and linked it the tablet. I was asked which account i wanted to remain, I chose the account 2 coz i know account 1 will not be erased (coz it’s linked to my PC).

I can still use both accounts 2 fine, but account 1 got this _DEACTIVATED at the end of invite code.


#4

If you switched account, the old account is deactivated.
You can still play it fine right now because you still have a device connected to it, but if you ever switch that out too, the _Deactivation flag will prevent you from logging back in.

You can just submit a ticket to support and they’ll remove it for ya


#5

How do i submit ticket?
:laughing: I’m new to this forum so i thought this topic will get the attention of support team…


#6

Depends on how busy the devs are, most of the times they’ll just tell you to contact support.
Support Ticket link here:
https://gemsofwar.zendesk.com/hc/en-us/requests/new


#7

Got it! Thanks Sidousai!


#8

Fixed! Please relaunch/close open the game to see these changes. To avoid account deactivation in the future check out this article.

It did :wink:


#9

Many Thanks Cyrup! :laughing: