What you were expecting to happen, and what actually happened
This is simply what you were trying to do and what happened instead. I was playing a PVP match and it did not count due to the reset I think
How often does this happen? When did it begin happening?
Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?
So far it only happened once, yet I do not really want to test to see if it will happen again yet I might try during the reset.
Steps to make it happen again
Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious! I think being in a match as the reset happens has caused thisā¦
I just recieved a notice that I should check known issues before posting. Would someone point me to that thread or section so that I can bookmark itā¦ I have only been playing GOW for a few weeks and and unfamiliar with this forum.
PVP canāt be entered, message ācurrent PVP event has ended and a new one will be beginning shortly.ā shows - Will be fixed at 6 pm server reset on the 27th February AEST
Not the exact thing I saw yet seems like the same issueā¦ I found the link to the know issues hidden in a colored link hereā¦
Not a bad set up for reporting yet can be very daunting for a new forum posterā¦ maybe a copy of the link under the colored wording that actually holds the link, because when I got the notice from on my phone the thread telling me to check the known issues was not showing me that the words were actually a linkā¦
Any Idea when this might be fixed? Iāll try and see if its still happening at the next reset tooā¦
I understand youāre confused about the information that the forums was asking you for - did you originally post this thread to āSupportā? Where are you reading the ānoticeā that you should check the Known Issues list?
Regarding your issue, Iāve sent some compensation to your in-game mail. This isnāt something weāre aware of so Iāll make a note of it and look out for any further occurrences.
I bookmarked and followed the thread Gems of War: How to Report a bug or game glitch, then I received an Email telling me to check known issuesā¦(Clicking on the email link did not tell me it was not linked to my recent thread somehow, for some reason I thought it was telling me to check known issues before posting repeats, however I did not see them before I posted. Yet looks like it was just an update to the Report thread.
I think I placed this in the right sectionā¦ hopefully I will not have any other issues to report yet if I do, is this the right section or is there somewhere else I am supposed to post? I am fairly new so even if a bug does happen I might not even know its a bug lol I just knew that the PVP match was not supposed to end like thatā¦ I tried to find a way to do it via the game menu yet was unable to find one, so I searched the web which pointed me here to the forums.
I found this today, yet it takes me to a section that is generalizedā¦
Yet when I was trying to report the issues, I could have sworn I read somewhere to place it in the console section, so I sadly am still confused as to where PS4 copies of the game, where the reports for issues for that version should go.
It looks like the one that I posted from the known issues, is it already fixed? Mine was similar. yet thank you for whatever you all sent, I appreciate it. Iāll check when I can get on my ps4 tonightā¦ also I will try during the next reset, if it is still 2 am on Sunday night/Monday mornings eastern time, and see if I can recreate the problem. Itās not a huge problem, I was just very disappointed when I finally beat that PVP because it was difficult for me due to my low level and newbishnessā¦
The email you mentioned must have been an update regarding the comment I added where I mentioned to check Known Issues. Sorry about that! The original post on the thread itself has the link to Known issues.
Itās just for general bug reports, so I guess, yes it is generalised.
I suppose the thread doesnāt outline when to use the āSupportā category of the forum, Iāll see if I can make that clearer in the post. When viewing the categories, they do outline what to do:
I checked again last night and the glitch is still happeningā¦ (No need to add anything to the account, I knew I might lose the win and items when I tested this last nightā¦) here is the video from thatā¦ Its around Min marker 5:15.
Weird that at 5:40 your game is showing Luther and co, that definitely shouldnāt be happening. Were you playing this match exactly as reset ticked over, or shortly before/after? How long was Gems of War open beforehand? Do you have connection issues on your PS4 at all or with your internet?
Can you please also send through a photo (you can use another device) of your battle logs showing this battle - you can PM this to me if you wish.
Yes I started 2 mins before the Reset. Yet the reset happened at 3 am eastern instead of 2 am eastern this week. I signed in about 15 mins before the change over.
I do not normally have issues with my Internet. However There is a note in a PM with the Battle Log screen shot. I have had a few Server connection Error Codes this week after checking into a few things.
