Problem with PVP counting during reset


#1

Platform, device version and operating system
PS4

Screenshot or image
https://youtu.be/Eq3pCfsLzfU

What you were expecting to happen, and what actually happened
This is simply what you were trying to do and what happened instead.
I was playing a PVP match and it did not count due to the reset I think

How often does this happen? When did it begin happening?
Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

So far it only happened once, yet I do not really want to test to see if it will happen again yet I might try during the reset.

Steps to make it happen again
Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!
I think being in a match as the reset happens has caused this…


#2

I just recieved a notice that I should check known issues before posting. Would someone point me to that thread or section so that I can bookmark it… I have only been playing GOW for a few weeks and and unfamiliar with this forum.


#3

Never mind… Found this

PVP can’t be entered, message “current PVP event has ended and a new one will be beginning shortly.” shows - Will be fixed at 6 pm server reset on the 27th February AEST

Not the exact thing I saw yet seems like the same issue… I found the link to the know issues hidden in a colored link here…

https://community.gemsofwar.com/t/gems-of-war-how-to-report-a-bug-or-game-glitch/37013

Then clicking on the words it will take you here…

https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035

Not a bad set up for reporting yet can be very daunting for a new forum poster… maybe a copy of the link under the colored wording that actually holds the link, because when I got the notice from on my phone the thread telling me to check the known issues was not showing me that the words were actually a link…

Any Idea when this might be fixed? I’ll try and see if its still happening at the next reset too…


#4

I understand you’re confused about the information that the forums was asking you for - did you originally post this thread to ‘Support’? Where are you reading the ‘notice’ that you should check the Known Issues list?

Regarding your issue, I’ve sent some compensation to your in-game mail. This isn’t something we’re aware of so I’ll make a note of it and look out for any further occurrences.


#5

I bookmarked and followed the thread Gems of War: How to Report a bug or game glitch, then I received an Email telling me to check known issues…(Clicking on the email link did not tell me it was not linked to my recent thread somehow, for some reason I thought it was telling me to check known issues before posting repeats, however I did not see them before I posted. Yet looks like it was just an update to the Report thread.

I think I placed this in the right section… hopefully I will not have any other issues to report yet if I do, is this the right section or is there somewhere else I am supposed to post? I am fairly new so even if a bug does happen I might not even know its a bug lol I just knew that the PVP match was not supposed to end like that… I tried to find a way to do it via the game menu yet was unable to find one, so I searched the web which pointed me here to the forums.

I found this today, yet it takes me to a section that is generalized…

https://gemsofwar.zendesk.com/hc/en-us/articles/360000110856-Report-a-bug-or-provide-feedback-in-Gems-of-War

Which can be found here…

https://community.gemsofwar.com/c/gems-of-war-report-a-bug

Yet when I was trying to report the issues, I could have sworn I read somewhere to place it in the console section, so I sadly am still confused as to where PS4 copies of the game, where the reports for issues for that version should go.

It looks like the one that I posted from the known issues, is it already fixed? Mine was similar. yet thank you for whatever you all sent, I appreciate it. I’ll check when I can get on my ps4 tonight… also I will try during the next reset, if it is still 2 am on Sunday night/Monday mornings eastern time, and see if I can recreate the problem. It’s not a huge problem, I was just very disappointed when I finally beat that PVP because it was difficult for me due to my low level and newbishness…


#6

The email you mentioned must have been an update regarding the comment I added where I mentioned to check Known Issues. Sorry about that! The original post on the thread itself has the link to Known issues.

It’s just for general bug reports, so I guess, yes it is generalised. :slight_smile:

I suppose the thread doesn’t outline when to use the ‘Support’ category of the forum, I’ll see if I can make that clearer in the post. When viewing the categories, they do outline what to do:

Don’t worry if you post in the wrong place, we can always move your thread or help you anyway.


#7

Thank you again…


#8

I checked again last night and the glitch is still happening… (No need to add anything to the account, I knew I might lose the win and items when I tested this last night…) here is the video from that… Its around Min marker 5:15.


#9

Weird that at 5:40 your game is showing Luther and co, that definitely shouldn’t be happening. Were you playing this match exactly as reset ticked over, or shortly before/after? How long was Gems of War open beforehand? Do you have connection issues on your PS4 at all or with your internet?

Can you please also send through a photo (you can use another device) of your battle logs showing this battle - you can PM this to me if you wish.


#10

Yes I started 2 mins before the Reset. Yet the reset happened at 3 am eastern instead of 2 am eastern this week. I signed in about 15 mins before the change over.

I do not normally have issues with my Internet. However There is a note in a PM with the Battle Log screen shot. I have had a few Server connection Error Codes this week after checking into a few things.