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Gems of War: How to Report a bug or game glitch

To report a bug or game glitch in Gems of War please use this forum category. Create a new topic and fill in the template or copy + paste it from below. If you require help with a technical issue (see below for the difference between a bug and a technical issue) or are missing rewards you can contact support using this link.

Please check the known issues list before posting a bug.

Bug vs Technical Issue Examples

Bugs:

  • Something has probably broken for many players if not all players in the game
  • The issue is caused by a problem in the game code or files

Examples of Bugs:

  • Infernal King resurrects twice in the same turn
  • Guild Guardians available in Gold Chests
  • Attempting to transform an Impervious Troop, gives it full Mana instead

Technical Issues:

  • The game crashes
  • You receive an error message
  • There’s a connection issue or lag
  • The issue probably only affects your account or device

Examples of Technical Issues:

  • Can’t connect to game chat
  • Can’t play because of Error 01101:There is a problem trying to connect to the server

If you’re receiving server or connection error messages please check the Game Server status here before reporting the issue: https://status.gemsofwar.com/


How to report a bug

  1. Start a new topic in the bug reports section of the forum
  2. A template will appear, answer the questions
  3. If the template does not appear you can copy + paste the template from below into a new topic.
  4. Fill in the italics below the questions with information on the issue.

Bug report template

Platform, device version and operating system
e.g. Android, Samsung Galaxy S8, Nougat

Screenshot or image
If you are on a console simply take a photo using another device. A video is preferred. Try uploading to YouTube Privately.

What you were expecting to happen, and what actually happened
This is simply what you were trying to do and what happened instead. Example:
‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
Was this a once-off bug or has it been a consistent issue? Does it only happen after doinga particular game mode?

Steps to make it happen again
Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!
Example: I lose once in the Arena.
I then exit to the world map.
I then tap on Broken Spire on the map and then tap Arena.
Broken Spire’s quest loads instead of the Arena


This will allow us to identify your issue and help you as quickly as possible, while also allowing other players to help you when we’re not around. For more information on why we have this process check out this post.

2 Likes

Added note to check Known Issues before posting a bug.

I have updated the main post to be cleaner

Added Server Status link
Added information about the difference between a bug and a technical issue