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[NEED MORE INFO] Portrait does nt appear in menu settings

Xbox one i purched elite pass in the campaign event. The portraitof the feather rainbow colors does not appear in my portrait setting menue so i cannt equip it.

Platform, device version and operating system:

Screenshot or image:

What you were expecting to happen, and what actually happened:
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying to do and what happened instead. ‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Steps to make it happen again
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead.

Hello Benzeeno, are you still experiencing this issue? Is anyone else?

Have you tried restarting your game and console? Sometimes resetting the game can trigger these to appear.