[More info needed] Bouncing Screen

Bug Reports
1

**Platform, device version and operating system:**Windows 10

Screenshot or image:

image
image1366×768 237 KB
I can’t click on anything and the screen keeps bouncing up and down. It takes me places I don’t want to go. It’s almost impossible to get a screen shot of a bouncing screen.

What you were expecting to happen, and what actually happened:
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying to do and what happened instead. ‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Steps to make it happen again
All I have to do is open the game and when it gets to the screen with the main menu, I can’t click anything because the screen won’t stop moving. It takes me places I don’t want to go.

2

Hey, sorry you’re having this issue.
Please try the troubleshooting steps here and let me know if it resolves the problem: