Missing guild keys someone bought

What you were expecting to happen, and what actually happened?
3 people in our guild just bought the 4 guild keys pack, and I only received 8 keys instead of 12. I think this was due to me going into the guild area and the game freezing on me so I had to reboot. Very strange.

What are the steps to make it happen again?
No idea.

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!

I can screenshot the people that bought the keys and how many guild keys I currently have, but I don’t know if that would even prove anything.

I’m not the only person in the guild this happened to either. They also said their game froze at the same exact time as well.