[Known Issue] Bans for Everyone?

:surfing_man: :clown_face: special

what you can expect (but not asap!):maybe s small posting in the future, somewhere in such a thread like “we’re so sorry guys, blablabla, again, we’re so so, sooooooo sorry (as we regularly are, yes. it is true. yes!)”

under normal circumstances, someone has to 100% lose their job over this. the only matching qualities the game-devs have is incompetence and consistency. they perfectly match.

wrongfully banning innocent players to me is one of the worst things that can happen. mix this with no quick support, no sincere apologies, etc. I don’t even know how you can compensate this for the players directly involved. and then there’s also everyone else involved, because those players banned are also in guilds that can’t play to the fullest / rewards, etc. just wow.

just wow.


No i think the worse thing that could happen is someone losing there job and being out on the streets for Christmas. …lets get things into perspective hey…


I didn’t write it “clearly”. I was talking about “things that can happen” and meant “in the game” here. Not about what may or may not randomly happen to anyone in this world.
Again, I didn’t write this clearly. Thought this is implied automatically.
Obviously there are way worse things happening outside of the gow world.

I think your missing my point XD

How do you lose your job ‘in the game’ :thinking:

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They’d be out after Christmas as everyone is away. :wink::joy:

I don’t want people to lose their jobs but the constant show of incompetence plus blatantly lying to their customers is really, really bad.

There needs to be some change in attitude towards both game and customers.

  • Make the devs unemployed and homeless.
  • Publicly humiliate devs… (im thinking something T-bag related)
  • Non of the above

0 voters

ever wonder why I used “sections” in my posting? pls don’t try and twist stuff - especially by leaving things out and ripping stuff completely out of context.

in my initial posting in this thread I clearly seperated things.
my opinion on if the responsible person is worthy of their job stands. clearly a no.
opinions of others on that matter can of course differ. no problem with it.

my impression on the comment of STUB was, that the comment of was towards my last written section, where I talked about the “worst things that can happen”, since that’s what was mentioned. I clarified it. But again:
I was talking about one of the worst things that could happen ingame: wrongfully banning people. “ingame.”
Please read and understand.

Offgame - completely different - I totally stand by my opinion that such repeated incompetence has to eventually cost a job irl.

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The person in charge for this mistake deserves to lose his job period. I’ve been paying with my hard earned money all the bs and boring season pass all year long. And lets be serious this game seems to be run by incompetent people.


i dun want to be fud around…
i cost alot of money to purchase any pass in game…
this not usual cheap game to pay and win around…
it cost triple AAA value to buy any pass,
as VIP also get affected on this club.
for f2p. they invest alot of time to grind grind as to beat the pvp and war.
Why no even one represent came to apology what happening ?
are they goes to another world during holiday? and not even connected on earth?
please respond us!


They shut off everything Friday evening, always, and don’t give a flying f about player issues until Monday.

No it is Christmas so it will take even longer.

That would not be so much of a problem if there wouldn’t be bugs and bugs and bugs all the time.

This should constitute as an emergency but there is no way to alert them about emergency issues, and they don’t have people checking.

Any ideas, how much time will it take to restore a wrongfully banned account?
Several members of our guild are already banned. They claim they haven’t done anything wrong and just played normally. Lots of us are nervous as we don’t know what is causing this ban wave and we feel that everyone is under threat.
This situation is frustrating enough by itself, but happening during a gold dump week… Let’s just say I’m not a native speaker, so my vocabulary is not enough to express my emotions.

And I’ve got a request: can someone please share their ban appeal text so I can help my guildmates to make a correct appeal? (Hope I won’t need it myself)



Hi Guys,

Just jumping in here.

We have a few poeple who put their hands up to help out with any emergencies (like this) during the time the office is close for the holidays + new years.

I’ve let them know about this issue, so we can try find what caused the issue to fix it, as well as unban any accounts that got affected incorrectly.

Unfortunately I don’t have an ETA for when this may happen.

I will share an update once I know more.



That’s a relief to at least know that you guys are aware.

Hope we can all get unbanned soon. I need to help my guild and get my stuff done. :wink:

Thanks for checking in on us.

I have been banned today affected by the bug. I tested a hero, double Krinkle and Tiry team several times to get 20 maps per battle (already having 46,000+).

But my real fear comes from another fact. With the release of the new orbs, I finally decided to play my vault keys (11,000 saved for years in a legit way). I have used 2,000 in a week with a ton of cool resources from them…

Devs, keep an eye on me, the 3rd top player on PS4 and when you see my numbers remember I am just an addict, not a hacker. :rofl: :rofl: :rofl:


Hey Adventurers,

We are temporarily changing Kris Krinkle’s spell to no longer give Treasure Maps, as we believe this may be related to some accounts being incorrectly banned. (We cannot be sure until the team has had a chance to investigate but we hope this may prevent further accounts from being incorrectly banned).

I’m also going to start jumping in to try and unban some accounts of players who have contacted our support team. Please be patient, and make sure you, or anyone you may know who’s account has been banned, contacts our support team.


So those who are banned will have to wait for 10 days until the team is back. So we are going to miss 10 days of rewards, new troops, etc, and the campaign.


That’s exactly what I was wondering about. Are the devs going to extend the event for those that got unfairly banned for their mistake that players had no idea about and had no idea they had to account for?


Hello Devs my Account just got banned im on xbox one im not happy at all i hope this will get fixed as soon as possible thank you.