Unfortunately I am signing off for the night, as it’s current after 4:40am here. I will share more infomation tomorrow when I hear more.
I’ve gone through and unbanned as many of the accounts for players who had contacted our support. I apologize if I missed you (I will be back later tomorrow to go through the ones I may have missed).
To answer a few questions I’ve seen:
Can I get my guild trophies back?
Yes, we will be able to restore trophies that were removed from incorrect account bans. (This should also apply to lost Ice Crystals or Campaign Stars if they have been affected). I may require some of the team to assist here.
Will there be compensation for the players affected?
We want to investigate this issue and find what triggered it before we will discuss compensation internally.
Hallo bitte schauen Sie mal nach ZerroMuerte. Dieser Spieler ist bei mir in der Animal Hunters Gilde auf PS4 und hat leider keine Möglichkeit Ihnen selber zu schreiben. Daher bitte ich darum das er entsperrt
Anbei ein Bild des Profils des betroffenen Spielers.
Yet another example of content being released and not tested. When will devs realise that playing their own game would mean finding these issues beforehand? The constant bugs and issues are embarrassing.
Nope, and further I didn’t collect more than 6 treasure maps in a battle. I only used it on those easy daily adventure battles (along with a troop for extra gold and one for extra souls), and I didn’t waste a lot of extra time farming the maps.
As far as I can tell, this started happening more widely: we have reports of people who had nothing to do with Kris (did not own him) getting banned. I realized this being reported by other guilds as well.