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Killed troops staying around and not giving rewards

Platform, device version and operating system
Windows 10

Screenshot or image

What you were expecting to happen, and what actually happened
I was Exploring with my Soul Farm team, which uses The Dragon Soul. Sometimes when using TDS’s attack a troop that was killed stays on the field. I can click it to see its card, but it otherwise isn’t interactable in the fight. After the fight it seems like the reward (event point or gnome loot) is not gained.

How often does this happen? When did it begin happening?
I’ve seen it a few times but haven’t figured out how to reproduce it with any regularity.

Steps to make it happen again
I’ve only noticed it happening with my TDS’s ability, but that’s also what I do most lately so I’m not sure that’s relevant.

Hey Trill,

Thanks for reporting this. We did know about the troop remaining after it’s killed but hadn’t heard that it also wasn’t giving the reward.

Next time this happens can you please include the date and time in your screenshot and post it here along with your timezone?

You can also send a support ticket in the missing rewards category if you’d like to keep that information private.

How do I contact Support?