[Investigating] Disconnect / reconnecting to chat soft locks game

Platform, device version and operating system:
Win 11/Steam
Screenshot or image:

What you were expecting to happen, and what actually happened:
I disconnected from the chat (all chat including guild/alliance/global) and got an empty screen with just the background map showing. Softlocked.

Restarted the game, opened some chests and then reconnected to the chat which also ended up softlocking the game - please see screenshot above.

How often does this happen? When did it begin happening?
I noticed this happened before when disconnecting from the chat but this is the first time it happened when reconnecting to the chat.

Steps to make it happen again

  • Disconnect from chat (I had guild chat, alliance chat and global chat open)
    then after restarting reconnect to the chat.

Invite code: Kressara_5TM2
Time of incidence 10 mins prior to this post.

Thank you,
~ Cara

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