Incorrect profile showing when Name or Avatar clicked on


#1

Platform, device version and operating system
PC [Windows 10] and iOS on iPad and iPhone.

Screenshot or image
Correct avatar and level showing in top left

Incorrect profile showing after clicking avatar:

What you were expecting to happen, and what actually happened
Instead of showing my actual profile, it’s showing a temporary account I made when trying to regain access to my current account back when I switched devices and lost access. The temporary account is no longer in use, but still shows up when I click my current avatar or name.

How often does this happen? When did it begin happening?
This is continuous. I have had guild members notify me of this as well. It’s been happening ever since I regained control of my account.

Steps to make it happen again
Click on my avatar and/or username in ANY area of the game, and it happens.

My invite code is WOLFFE_1, and I assume this is where the problem lies; I think the temp account still shares this code, and is not allowing my profile to display correctly. I need help from the almighty Devs to fix this~! D=


#2

Wondering if there may be any chance of resolution?

Sorry to seem impatient, just wondering if it’s something that can be fixed or if it’s something I will just have to shrug off and deal with, that’s all :slight_smile:

Thanks~