If I get a pet rescue notification the pet rescue should be active

Platform, device version and operating system:
iOS 12.x iPhone 7

What you were expecting to happen, and what actually happened:
I received a notification that a pet needed to be rescued. I opened the notification and was brought to Gems of War. I went to “Games” and Pet Rescue is unavailable, informing me that “a pet rescue starts in 1d, 4h”.

I know what’s going on here, I have to do “something” that makes the game update for the pet rescue to start. What that actually means is “I have to finish a match” or “restart the game”. For tribute, I’ve learned rituals like “check in-game mail” that works sometimes.

This is dumb. If the game can send me a notification, it knows the pet rescue is active. I should not have to answer the notification then do further things to be able to participate in the thing the notification informs me about.

How often does this happen? When did it begin happening?

This has happened as long as pet rescue notifications have existed. This probably isn’t my (or anyone else’s) first bug report about it.

Steps to make it happen again

  • Be at work with your phone asleep and Pet Rescue notifications enabled.
  • Get a pet rescue notification and decide yes, you’ll spend a few minutes dealing with it.
  • Tap the notification so your phone takes you to Gems of War.
  • Gems of War is completely oblivious there is a pet rescue going on and will cheerfully let the timer run out unless I play a different match.
  • Type a bug report on your break instead of playing GoW.

I’m having the same exact annoying problem, except on android.

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If it’s like Tribute, I find the best way on my phone is to click the Guild Button on the main screen, then the Guild’s Shield Tab to take me to the Guardians screen.

Exit out to the main screen again and the Tribute is then available.

(It’s still a faff, though, and I’d much prefer not to have to do this at all…)

Thanks for the report @Slypenslyde! I can see how this would be an issue, so I’ve added it to a report for the team and followed up with them.

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It’s worth noting this behavior isn’t consistent.

I just responded to a notification and the pet rescue was active? Maybe it has something to do with how long the game has been idle? I’m going to try to be a little more observant.

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Maybe - how long was the game idle for here, and when did the notification appear vs when you responded?

In my Guild we have another problem. On Android, sometimes, the pet in the notification is not the good one. You enter game to discover a crap pet in place of the shiny one of the notif.

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That usually happens during palooza, when encountering more than one pet gnome in a PvP battle. It triggers several pet rescues, only one them is made available, notifications get confused about it.

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