Global chat is broken for me

[Icarium81]

Already sent in a ticket 2 days ago and no response, so here it is more publicly to be seen

“Global Chat : None” is what it says when I go to chat.
guild chat is still there but seems to work slowly.
Been like this for about a week.
Does not show me the drop down menu for switching channels of disconnecting from global either.
Xbox 1.

[awryan]

Hope this works. If it doesn’t. Then I’ll change the category to support and will tag a Dev.

Figured out how to get back into Global Chat on Xbox1

For the longest time I couldn’t get back into global chat. It was just a blank gray screen. When I hit down on the dpad it never brought up the join channel option. When I went to guild chat it would bring up the join channel option, but it didn’t do anything. The trick is, go to guild chat and press down to get to the join channel option but don’t hit A. Instead hit the bumper to go back to global chat with that button hilighted. It will carry the join channel button over to the global tab at …

[Icarium81]

Worked. Thanks a million. Had to choose a channel.

[Icarium81]

In regards to this issue that I reported to Zendesk, why was it not responded to there? its STILL an open ticket and no idea if they even look at things there.