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Event rewards not working right

What you were expecting to happen, and what actually happened?
I obtained the event gems from pvp and didn’t receive my rewards for tier one or two.
What are the steps to make it happen again?
Not quite sure how it happened anyways. But my gems from the last event never reset to zero I started at like 25 not sure if that helps.
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!