What you were expecting to happen, and what actually happened?
I played on Warlord1, got soul rewards cap only to 60, when it should be 80. Also after the game it says: “lowest difficulty setting used Hard”. However the settings in the Hero Menu is not changed - it remains Warlord1 there. This happens randomly 3-4 times for me now the latest 24 hours.
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!
Lowest difficulty setting says Hard, after the match on Warlord1, only got 60 souls, when I should get 80, also.