Imagine winning the lottery. Tiny chance, grand price, and you did it. There’s just one tiny problem, the party responsible for paying out the winnings isn’t sure which currency to put on the cheque. So they send you a new lottery ticket instead, better luck next time.
The new campaign troops, Shade of Kurandara, Heart of Rage and Kurandara made it into the chest drop pool, due to lack of quality control. Players opening their Monday keys from guild tasks stumbled into these troops, when rolling upan Epic/Legendary/Mythic troop it had a small chance to be one of the campaign ones.
How support reacted
From the official technical Support article:
Players who pulled 'Heart of Rage', 'Kurandara' and 'Shade of Kurandara' will be sent a mail with a Key to compensate for the one they spent to earn the Troop.
You hit the tiny chance to pull a mythic? Congratulations! We accidentally gave you the campaign mythic instead of any of the others you were supposed to get? So sorry, let’s remove it again, here’s two VIP keys as compensation. Good luck with your two 1:100 chances to really get the mythic you are due.
Official statement from IP2
A generous compensation would have been two random mythics for the one taken away. Or a mythic of free choice for the one taken away. A minimum compensation would have been a random mythic for the mythic taken away. Removing a mythic from the player inventory and “compensating” with two VIP keys is an insult, and the official stance of IP21 is icing on top.
@Sirrian Is there any top management channel the community could address this issue to? Going by the official communication we are supposed to be thankful for getting cheated out of our loot box pulls here.
-------------------------------- Update --------------------------------
- Players who pulled Kurandara have received a random mythic as replacement
- Players who pulled Heart of Rage have received Wrath as replacement
- Players who already leveled/traited either Kurandara, Heart of Rage or Shade of Kurandara before they were removed need to contact support to get refunded the resources spent
Thank you. I believe it would be helpful if we had some kind of communication channel to address issues like these to, before they spiral too far out of control.