Gems of War vs 505 Support
Find out how to get help in Gems of War and why we might not be able to see your request.
If you need help or encounter a problem in Gems of War, you will likely want to contact someone for help. Often players - even veteran ones - are confused because a ticket has been submitted but you haven’t heard back from us. Or perhaps you contacted support and we mentioned that we couldn’t see any record of your previous requests for help.
If you’ve encountered the above, then it’s likely that you’ve contacted 505 Games for help rather than Gems of War Support. Whilst 505 Games is our publisher, we work as separate teams and don’t track your tickets (requests) in the same system. So, whilst we work with them closely, keep in mind which team you are contacting.
There’s no specific team you should contact. Generally, 505 is your go-to for Console, whilst Gems of War Support can help you with more detailed issues that require a thorough account or problem investigation.
Note: Both sites require an account before you can submit a ticket.