[The plan is..] This is a category for devs to move closed reports to when they are found to not be a bug.
Or make important Support related announcements.
For example:
A thread is created as a bug report because a player reports they are missing an item/resource/reward.
After investigation, we confirm they are not missing anything and there is no bug. The thread is marked as [Resolved] and changed from Bug Report category to Support.
For instances where a bug report is found to not be a bug, but leads into a discussion promoting feedback, this will be just changed from a Bug report to Game Discussion
Also, do not create Support categories if you just need assistance.
If you are experiencing a bug, account issue, purchasing issue etc.. create a bug report or submit a ticket to our support team.
If you have general game questions, then find the matching category.