Unfair banned for someone telling lies

[Dust_Angel]

Guildmate got banned mistakenly?

I have deleted a post where a support ticket was shared showing a player’s private details. As per community guidelines, do not share tickets from support agents here please. I encourage you to contact support directly and privately if you wish to discuss a ban, but more importantly, if the BANNED player has questions I encourage them to contact support directly to have their questions answered and then if you have questions, you can ask that player directly and they can share what they want a…

Shouldn’t players bans also require additional action by real people and not just auto-detection system according to last point in this response?

@Kafka

We have auto hack detection in addition to every ban going past at least 2 staff members, as well as strict banning guidelines AND if there is any doubt as to whether someone is cheating or not - we don’t ban, to avoid any issues.