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This is support now 🤦

I’ve been patiently waiting since November 2nd to get to bottom of why Gems of War crashes on multiple devices of mine. It doesn’t happen often. But I foolishly went to support thinking they’d take care of it. I was either told it was my brand new devices fault. Or
…my favorite… They couldn’t spend time on my ticket because I had reported crashes too often. Because every year I get a new phone or tablet. And eventually Gems of War crashes on it. I weirdly think crashes shouldn’t happen. But the support staff literally doesn’t give a shit anymore it seems. Because as I was checking on another ticket. (That I still have hope support does the right thing on.) I noticed my now 3 month old ticket was “solved”. I never received an email back about the ticket. No support staff looked at the most recent crash logs/dump state that they had requested previously. Nothing. Just closed my ticket and moved on.

Good luck with Puzzle Quest 3. Clearly you’ve abandoned GoW and it’s loyal customers/players that have supported you all these years. Way to show how loyal you are to them.

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Update 5.3.5 “solved” all game crash issues. Support didn’t feel the need to contact you directly, as it was included in the patch notes.

The fact that my game crashed 4 times in the last 2 hours is completely a figment of my imagination, apparently.

4 Likes