PvP Rewards Notification Triggering despite being turned off


#1

Platform, device version and operating system:
Samsung Galaxy S9+, Android 8.0

Screenshot or image:

What you were expecting to happen, and what actually happened:
Turned off PvP Rewards Notification to avoid getting notified to collect a gold key and souls. Still getting unsolicited notifications.

How often does this happen? When did it begin happening?
Whenever PvP Rewards are available. Consistent issue since 4.2 was released.

Steps to make it happen again
N/A


Multiple notifications are sending at once, but not accurate
#2

Hey AW, I’m sorry in advance if I rehash any old questions/troubleshooting Cyrup did with you as we had a fix out for this so I may repeat some questions you already answered to see why it’s not working.

Do you have notifications for PVP enabled on any device with this account on it?
If so, the only way to stop the notifications on your account at this stage is to disable the notifications on all devices.

Which account(s) specifically are you having this issue on?


#3

No the notifications are not enabled for any account on my phone.
The A.W. Ryan one… I’ve never messed with the notifications on my other accounts. They are all on steam. I only use A.W. Ryan on mobile device.


#4

@Cyrup here’s the original report.
I see now @Kafka was trying to resolve it. Not you.


#5

Mmy pvp as not reset for 4week lost out in rewards all this time my name is NANNA and in in dark avengers


#6

Hi @nanna I’m sorry you’ve had this issue.

Please follow this link to write a support request so I can help you with that:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595