PVP crashes alot

I lost two guild wars last week and a pvp today due to restart crashes. I have two screenshots, one GW and the pvp. The first GW was against a kraken team, won it, hung for a while. restart=loss. the pvp today was wierd, it says Server Error: CLIFFY-UKRWAAT0Y4. clearly shows a win, dead opponent. can I get my streaks back, or need I remind you sometimes AI cheats?

Unfortunately, this is a known issue that we’re currently investigating. You can find more information here:
https://gemsofwar.zendesk.com/hc/en-us/articles/360000337136

Are you playing on WiFi or 3G/4G?
Did you have a stable internet connection at the time?
Do you play on 2 devices?
Did you notice anything odd at the end of the battle? For example, a Troop getting hit twice.
Had you recently Refreshed your Ranked PVP opponents by clicking the Refresh button and spending 1 Gem?

Are you playing on WiFi or 3G/4G?
Wifi

Did you have a stable internet connection at the time?
sometimes glitches/comes right back

Do you play on 2 devices?
no, but used another to get my no load char back =)

Did you notice anything odd at the end of the battle? For example, a Troop getting hit twice.
It kept wanting me to “your turn”, nothing else.

Had you recently Refreshed your Ranked PVP opponents by clicking the Refresh button and spending 1 Gem?
All the time