Hey @isaro – definitely submit a support ticket if you haven’t already – that’ll be the best way for you to get the weapon you didn’t receive.
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013615
The bug report you made is more for providing info to the devs so that they can fix whatever caused this, to make sure it doesn’t happen again; the support ticket is to make sure you get your rewards 
.
You’re definitely allowed to bump up your report if it’s fallen off the front page/been a while and you think it’s been missed, though 
(e.g. if lots of other reports have been responded to or marked but not your one):
(Here’s a link to the original report:)