THIS IS FIXED WITH A HOT-FIX UPDATE. TO RESOLVE BATTLE LOADING ISSUES PLEASE DOWNLOAD THE NEW UPDATE FROM THE APP STORE.
Go here to update on IOS
Go here to update on Android
Our 3.4 update has released today with all the Pets, BUT there is a loading issue for some players on iOS and Android devices
Read on below for more information and a temporary workaround!
And if you’re looking for any information on other issues, we have a known issue thread here: https://community.gemsofwar.com/t/3-4-known-issues-pc-mobile-console
1. What’s happening?
Some players on iOS and Android have been getting stuck in load screens. This is usually (but not always) when entering a battle.
2. How many people are affected?
Currently the issue is only on iOS and Android, as those players need to download the content of the game as they play.
It is affecting a significant number of people - it’s hard to tell more exactly than that, because the update has only just released.
3. Why is it happening?
In version 3.4 we’ve updated the Unity Engine to a newer version. This is necessary so we can support all the latest features of the various platforms on which we support Gems of War. Unfortunately, whenever we update Unity, we also need to update these things called “Asset Bundles” which contain all the art and audio for mobile devices. And when we update those, you guys need to download them all again. Something is going wrong with the downloading, and we’re not sure exactly what it is yet.
4. How can I fix it?
If you’re encountering this issue on iOS/Android, you can download the latest fix from the App Store (Google Play or Apple App Stores). We have released a hot-fix that resolves this problem. Go here to update on Android, and
Go here to update on IOS.
If this does not work, we’ve seen it fixed by removing the game from your device completely, and then reinstalling the game from your app store.
Your first battle will still take a long time to load, as it needs to grab all the audio files, but it DOES get into the battle eventually.
VERY IMPORTANT: If you’re uninstalling and reinstalling the game, please make sure to link your account first, and get a password!
Details on that can be found here:
5. What are you guys at Infinity Plus Two doing about it?!?!
The team is currently investigating exactly what the problem is… we’ll keep you posted when we know more.
We’re also investigating whether we can get an emergency fix out through Apple & Google as soon as we have one.
Once again, we apologize for this inconvenience, but just wanted to let you know we’re working hard to get a resolution as soon as possible.
[Edited by Sirrian from Salty’s original post to update more information about this incident]