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[Known Issue] Game freezes when finishing the Explore battles

Platform, device version and operating system:
Screenshot or image:
No need
What you were expecting to happen, and what actually happened:
When the battles of the explore run finishes, the initial screen of the kingdom freezes without an ability to go anywhere else. In order to fix it only restart of the game helps.

How often does this happen? When did it begin happening?
It happens intermittently about 3-4 times out of 10.

Steps to make it happen again
Win all battles in the explore on any difficulty, when the game shown the initial kingdom page.


This happens to me sometimes but only after I beat the boss and collect the treasure chest. It does happen around once every seven or eight boss fights.

Yes, this happens to me too.

Happens to me when combining multiple tokens at the end of an explore run. Oddly though it never happens when combining multiple tokens from my mail. The only other time it happens for me is occasionally when claiming rewards at the end of a pet rescue.

Me too. 10 chars

Me as well . Especially if i back out of explorer mode really fast. Its a daily issue on xbox. When It freezes I just go play GTA5.

This bug still seems to be happening. Just played in Explore in Pridelands and got stuck on the kingdom screen with none of the buttons doing anything (iPhone XR with iOS 13.6.1). Only force close is possible. This happened at 6:30 am AEDT on Oct 11. Is there any other info that will be useful to you to identify and fix the issue?

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Some days it doesn’t happen; today, though, this bug seems to strike every third or so explore.