Rigged Numbers Generator? Makes sense. 
Wish I knew. I was also wondering when people were unbanned way earlier who had been banned later than me.
I guess I still got lucky.
Previously I was told that they look at support tickets ordered by your VIP level. Maybe that contributes?
From which side? People with lower VIP levels that have been banned much later than me have been un-banned already?! While Iām still banned at 55ish hours.
VIP level has nothing to do with PVP. It depends on how much you paid to the game already.
I know. If I hadnāt been banned I would be VIP Level 6 now. But Iāve seen people with lower VIP levels being un-banned again. Thatās why I was asking.
It likely was involving Kris Krinkle as it seems to have a few day delay from when I was farming 1,000s of maps.
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I submitted Support Tickets both in the Appeal Ban category as well as the Technical Issue categoryā¦ I also messaged them through the GoW Facebook pageā¦ posted in these forums, as well as the Steam forumsā¦
Additionally, I detailed all my activity before the ban as well [to hopefully help them troubleshoot the issue when the main devs get back]ā¦ Iām not sure how many devs are working right now to reinstate the players, but I think thereās just one main one so far. They had posted that they had to stop for the night [4:40AM their time] but would continue during the day ā I waitedā¦ Finally my ticket got a response, and the unban took placeā¦
Others banned after me had also been unbanned before my ticket was reachedā¦ with (Iām assuming) hundreds of banned players needing to be manually unbanned one by one [the current dev doing all the work might not have full access to simply shut off all bans with one setting], itās just a waiting game
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Well Iāve missed Friday. Iāve missed Saturday. Iāve missed Sunday. Soon Iām missing Monday. It would help to know if Iām going to miss the rest of this year and the beginning of 2023 as well. 
Not to be that person but maybe writing multiple tickets slows down the process, too.
Imagine everyone writes 2 to 5 tickets and they have to check every ticket. Only to notice the account was unbanned already earlier.
Not sure how the system works on their end so not sure if it hinders anything.
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Have you checked your ticket if itās still open and all?
Seems like a very long wait time to me. At least from those reporting here (and in my alliance, too) no one had to wait nearly as long.
Why should I open up a new ticket, when the old one hasnāt been worked on yet?!
Hopefully it doesnāt take as much time as tickets from Microsoft. I opened one in April 2021 (or 2020?) which hasnāt been solved until today.
There has only been the automated reply message 5 minutes after the ticket has been submitted a few days ago. No change since then.
Uh, yeahā¦ I guess that will never be solved, huh?
Reminds me that weāve wrote a ticket about something and never heard back from them, either. We solved the issue ourselves. But in the case of gems, thatās unfortunately no option.
The issue from MS canāt be solved, neither from them nor from myself. So Iām a little anxious that this will be similar.
Checked the status on the website that itās still open?
You can add something to the ticket there, too. Not sure if it helps but maybe it could escalate things if you add a message to your ticket about your long wait time.
Sucks about the MS issue, but shouldnāt be happening here. Somehow your ticket slipped through (it shouldnāt butā¦ Yeahā¦)
Itās āpre-openā. Only stated that a ticket has been submitted.
Either way there shouldnāt be a need for submitting tickets at all in the first place. Devs (or their automatic banning technology) have banned 1000s of people on several platforms, so itās on them to clean up the mess.
People shouldnāt be treated as āguilty until proven innocentā when theyāve done nothing wrong.
Some members of our guild already quit the game forever on bad terms, we lost all our trophies from the last 6 months and those that didnāt quit yet are still waiting indefinitely to be un-banned again.
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It should look like this on the zendesk site (just in case - status should be open)
I agree that players should not need to send in tickets and all that, but I guess they just donāt have a system in place for such a huge mess.
Usually, a person should have looked at any account before it would have gotten banned. They could have seen it wasnāt hacking but just the normal player playing normally.
Our guild was lucky that only I got hit. But we lost almost 170k trophies because of that.
They are supposedly also going to be restored but I guess since theyāre still busy with unbanning that will take some time.
Our guild leader was 1st. He has been un-banned already more than 24 hours ago. I was 2nd shortly after him. And some more have been banned later with nobody being un-banned again except for him.
We lost 500.000ish trophies so far and lots of other stuff from all the events. Plus everything we could have claimed/farmed/achieved since last Friday morning.