Cronus
December 27, 2022, 6:22pm
30
Fourdottwoone:
Of course there are auto-bans. That’s not really surprising, it’s way too much work to handle this manually, even when it’s just confirming targets identified by the ban bot. It’s not even that uncommon to get identified incorrectly, word has it you just need to play treasure hunt excessively. The part about bans going past at least 2 staff members is mostly about when you appeal an automated ban, or when players report someone supposedly cheating.
Sorry, but this is NOT what is being communicated to us. Referring to this post from March:
I have deleted a post where a support ticket was shared showing a player’s private details.
As per community guidelines, do not share tickets from support agents here please.
I encourage you to contact support directly and privately if you wish to discuss a ban, but more importantly, if the BANNED player has questions I encourage them to contact support directly to have their questions answered and then if you have questions, you can ask that player directly and they can share what they want a…
Specific quotes from the post:
From my limited experience and what I heard, this is NOT the case. All that happens about bans is that they might lift the ban, but I have never experienced any DETAILS to be shared with the banned person.
We have auto hack detection in addition to every ban going past at least 2 staff members, as well as strict banning guidelines AND if there is any doubt as to whether someone is cheating or not - we don’t ban, to avoid any issues.
And this is clearly INCORRECT.
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