The game is slowly dying and the banning of existing players is only going to make it worse.
For brand new players it is too hard and time consuming - this is not including people with alts who already know how to play.
As for the ban It’s 6 and 2 3s really.
It was the developers mistake that customers took advantage of and although it was wrong no rule states claiming rewards is illegal.
However, If the did lift the ban what’s to stop everyone doing it next time ?
In my opinion Players should be punished YES but permanently banned NO.