As a few of you know, when we sent out a global mail last night there was a way to claim the rewards contained multiple times.
This issue happened due to some changes we made to how our mailboxes work. In a perfect world, this exploit wouldn’t be possible, and the changes were made in the interest of stopping mailboxes from filling so quickly, especially when a guild completes a lot of legendary tasks. (This was done to mitigate the potential loss of more important rewards, as we saw some issues regarding this over the holiday period.)
However, there was an unforeseen possibility to exploit the global mail we recently sent, as mentioned earlier. Only a few hundred players took advantage of the exploit, of which roughly a hundred did so hard.
Many of the expoilters didn’t spend the Gems they collected, and in this case we have automatically removed them from their accounts.
The small remaining number of players who abused this exploit AND spent the gems, have now been banned.
If you were one of the players affected, please feel free to plead your case to our support team. Banning players for taking advantage of known exploits is at our discretion.