Just to be clear, I actually communicate on the forums regularly, and you see me go through bug reports twice most weeks. (Depending on holidays.)
When I communicate less with the community outside of the very rigid boundaries I have now is when I get a larger amount of harassment. As such, I don’t participate as often in the funner side of the community, and keep my interaction largely to the forums and on our social media accounts, and direct players to support or pass on bug reports.
Where possible I ask our devs questions from the community, and answer them where possible. This hasn’t changed, and since taking over bug reports some time ago I am more active on the forums then I was prior.