Game suddenly won't open/load

Support
1

Windows 10

I open the game from Steam, it pops up as a window semi-offscreen. Usually, it would go fullscreen almost immediately and finish loading. Now all it does is has the rotating 6-mana gem in the bottom right… after a while, the entire window goes black. I’ve tried closing/reopening it a few times, always the same thing.

Anyone else have this problem / know of a solution?

2

i did… i had to restart steam all the way and i also checked the files on the game itself.

3

Hmm, I fixed it.

I verified integrity, seemed to be no issues there.

Then I snooped around in %APPDATA%/Roaming/com.infinite-interactive.GoW/Local Store and came across:

null, Time: 1457712797638
Info: Game activated, Time: 1457712797394
Info: Game is initialized..., Time: 1457712797387
Info: ShowSplash 1, Time: 1457712797384
Info: ShowSplash, Time: 1457712797382
Info: Showing Splash screen..., Time: 1457712797380
Info: Can Continue..., Time: 1457712797354
Info: GameStarted, Time: 1457712797167
Info: Deactivate, Time: 1457712794033
Info: Error: Error #3780
	at starling.core::Starling/configureBackBuffer()
	at starling.core::Starling/updateViewPort()
	at starling.core::Starling/initializeGraphicsAPI()
	at starling.core::Starling/initialize()
	at starling.core::Starling/onContextCreated(), Time: 1457712788800
Info: ERROR LOG (tap to hide/show):
Error: Error #3780
	at starling.core::Starling/configureBackBuffer()
	at starling.core::Starling/updateViewPort()
	at starling.core::Starling/initializeGraphicsAPI()
	at starling.core::Starling/initialize()
	at starling.core::Starling/onContextCreated()

No idea why the game couldn’t get a back buffer but I knew restarting Windows would solve that issue… and it did.