Game crash when reaching mastery 30 and gaining new weapon


#1

I’ve never posted on here before so apologise if this is a known issue. Couldn’t find it in those already listed.

On PS4, I recently obtained my first mastery of 30 which was in red. As soon as I selected 30 red mastery, the game crashed, posted an error message (sorry didn’t record what it was, was only up for a second). Think it said something like it was trying to resolve the issue with a task bar, then it returned me to the PS4 lobby. When I reopened GOW, I went into the Hero menu and checked the weapons and found I had received Summer’s Fury. Weirdly, I also have the Daily Task of Earn a new weapon available and this did not complete.

I have now obtained my second level 30 mastery in brown today and again the game crashed in the same way. Again the Daily Task of Earn a new weapon remains incomplete, and when I check the weapons in the Hero menu, I’ve acquired Mountain Crusher.

I don’t remember what game mode I had been playing when I obtained the level 30 on red mana, but for level 30 on brown, I had been playing Explore mode.


#2

Just crashed again when I hit 20 mastery on blue. Same thing, reopen the game, I have earned Shadowbringer and earn new weapon challenge is incomplete.


#3

Happened again at next 20 mastery. Uploading a screenshot of the error message this time (CE-84878-0).


#4

Hi @Draco1! I’m really sorry for the delayed response. For this type of issue, I’d recommend contacting support through our ticketing system at this link in the future :slight_smile:

That said, I’ve adjusted your task to gain a weapon to be a different task, so you shouldn’t be receiving your crash any longer. We’ll be sending out the task completion reward in your mail.


#5

Thank you! I’ll go through the ticketing system next time! :slight_smile:


#6

I have a very similar issue. Please fix.