This happened to one of my friend and it’s frustrated her so much she nearly quit the game. She’s been playing since the beginning of the game.
In GWs, the wins counting as a loss bug is extemely annoying. Not only did you actually win the battle but you now have lost points for your guild. Reporting this to support results in a standard response where they pretty much tell you “Yes we are aware of the bug”, “No we can’t give you points back since it’s very complex”, and by the way here is some really lame compensation for your trouble. (I just found out that the compensation are 5k gold 10 soul and 10 glory) I mean, seriously? Even defending your kingdom rewards are better. It’s more like adding salt to the wound instead of making player feel a lil bit better.
I think most players would prefer the points or a reset to do the battle over to get the win rather than the compensation. As this bug is still very prevalent still you would think then the developers could up the compensation. I don’t know maybe something decent to comfort the player that feel devastated by this bug.