The development team no longer responds to posts in the Bug Reports category but will continue monitoring this section for new bugs.
As of today, the Gems of War development team won’t be responding to most bug reports made in the Bug Reports section of the forums. If you need help with a game problem you can contact support instead, however, the team regularly reviews this category for new issues or bugs that occur.
Why is this changing?
As Gems of War continues to grow we want to focus on streamlining our support and communication around existing game issues. This is hard to do when the team is spread across multiple social platforms; making it difficult to get new information when we’re already updating various places at once!
As part of the 4.3.5 update, we’ve made it easier for players to contact us from within the game so we’re expecting an increase in support requests.
We’ve also noticed a lot of you helping each other here already, sometimes before we can. The entire development team is already reviewing this section frequently and fixing bugs as they’re noticed - so this will help us centralize our updates on problems to the known issues and the Help Centre.
These changes - focusing information to the help center, the ability to contact support in-game and the continued help of our fantastic community onboard the forums and global chat - can streamline our support efficiency. We believe this will help us give you fast and efficient help when you need it.
How to report a bug
Report a bug by posting to this category as you would previously, and use the template that appears. A developer might not respond to your post but we’ll be checking this multiple times a day and will sometimes comment where necessary.