Sirrian here with some info for you about some changes coming to our Game Forums and our Game Support.
So… Sadly, after 7 years here, we’re saying goodbye to Kafka. We’re also sad that Bramble will be leaving us too.
We’re so very grateful for the amazing work they’ve done on our games and in the community.
As we’ve become part of 505 Games over the last 4 years, we’ve been integrating our teams, and that means that a lot of the game support and community will now transition from Infinity Plus 2 (in Australia) to 505 Games (in the USA/Europe). All the engineers, artists, designers, and producers are alive and well down here in Aus though, working on new content and features, I promise!
This means our support system will also be transitioning to the 505 support team. It should work mostly like before, but there may be a period of transition over the next few weeks where we have a slowdown in responses.
Once this has been completed, the process to submit a ticket should not be too dissimilar but will be done via FreshDesk instead of Zendesk.
We will also be welcoming Sokun from 505, who will now be handling the Community Forum!
Please give him a warm welcome. He’s been around on the 505 side for many years, so he knows his way around our games, but please be patient as he dives in a bit deeper here.
As for Jeto, they are still here working on Gems of War and Puzzle Quest 3, but their role has also transitioned! So you may not see her in the Gems of War forums as much.
That’s it. As I said above, we’re very sad to see Kafka and Bramble go. They will be missed, and we want to thank them for having always represented us so admirably. We certainly wish them all the best in their future endeavors.
@Kafka and @Bramble
Thank you for all your work and efforts with GoW - particularly in communicating with us, the players, and championing our causes. I hope that you will be even more successful and appreciated where ever life takes you and that you are happy in all that you do.
It’s been a pleasure getting to know you both and you will be missed!!
Kafka, we’ve had several conversations over the years, and I’ve always appreciated your kindness and support. I’ve really enjoyed our interactions, and you will truly be missed. Wishing you all the best in your next adventure! <3
Thank you both for your GoW support over the years. I especially enjoyed getting the opportunity to work closely with you both on various Beta testing sessions.
Between Sirrian stepping back. Salty leaving. And now Kafka leaving. What i read is Gems of War wants little to no involvement with the community of players?
Thanks @Kafka for all of your years of hard work on our behalf. You managed to do it with both grace and humor - wonderful qualities that will serve you well wherever life takes you next. @Bramble, thanks to you as well. Wishing you both all the best in your new endeavors.
Thank you Kafka and Bramble for your service in the forums. I’m sure it hasn’t always been the easiest. Best of luck in your futures!
and on the player side of things:
I’m kind of worried everything Kafka has pushed for recently has been completely discarded in this transition, including things like Underspire Sentinel changes…
Well, the forum is pretty desolate most times. Unless there is something wrong with the game.
But I will miss @Kafka . You are the most no- nonsense, no bs (would like to say boss b, but doesn’t seem appropriate), GM we have had here. I hope you’ll get plenty of dog pics wherever you end up.
