If you are trying to be respectful you’re not going to have any problems, which has always been the case.
I think the only actual change other than wording and structure of the guidelines is we’ve now explicitly mentioned no talking about religion or politics.
Other than that it’s mostly the same as before, no insults, no swearing, no hate speech, if someone wants those things, the Gems of War community forum is not the place for them. Almost no game forum is the place for that type of person.
If the line is unclear for you and you cross it you’ll be asked to stop, that’s all, it most likely would end there - we’d much prefer everyone just got on than having to resort to banning people. Being asked to stop doesn’t harm anyone in anyway - I’m sure everyone at some point in their lives has been part of a conversation where someone was asked to drop a topic or change topics offline as well. If you continue after that you’ll be banned, at that point we had tried to give you a nudge in the right direction and tried to talk about it and the behaviour wasn’t changed so we have to do something to stop it. Offline if someone continues with unwanted behaviour, the people they’re talking to or around will either leave or tell the person who was asked to stop to leave. It’s rare people just tolerate unwanted behaviour in any setting.
Bans also aren’t personal - they’re a way to make the space for someone to take a breather, get some fresh air and calm down before coming back to the community to participate with a clear head again - if simply talking to them didn’t work in the first place.
If someone comes in with threats, excessive swearing and hate speech they may be banned without warning - no one wants that in our community and we’re not giving that behaviour space here. Most businesses and communities do kick people out for that behaviour. I don’t think this is what you’re talking about though as none of you are this type of person.
If you are banned for something and feel your ban is unfair you can contact support and talk to a manager. If you have an experience where the more senior member of staff agrees with the action taken then it is what it is and you should probably review your behaviour and how it affects the people around you or whether the Gems of War community aligns with your values in a way that makes you feel comfortable, if you don’t share those values then maybe this also isn’t the right place for you.
We get tonnes of messages every day, some happy, some angry, people agreeing with each other and in passionate debates. We don’t generally warn or ban many people at all. Most people complaining or venting or raging don’t have any run ins with staff, because they’re able to communicate how they’re feeling or what they’re thinking without resorting to antisocial behaviour even when they’re angry or frustrated or upset.
Most people will literally not run into these problems as most people in the community are totally normal, respectful people who are just here to engage over the game they enjoy and talk about that.