Nah, it’s just further confirmation that they don’t even bother to read the question.
“Is King Minos really supposed to have the same third trait as the Shaman hero?” - “Yeah, working as intended.”
“Is The Labyrinth banner really supposed to grant one more mana than every other banner?” - Yeah, working as intended."
“Is Wu Hao really supposed to have a third trait that is already entirely covered by her first trait?” - “Yeah, working as intended.”
“Is there really a human being answering these questions, not just an auto-responder?” - “Yeah, working as intended.”
As expected, no Mod was available after office hours to try and assist with the issue, so things kept getting worse until the next working day in Australia.
However, once they took note of the problem they acted swiftly to disable the bugged shop (undoubtedly not an optimal solution to all players, but likely to be among the best damage-control options, second maybe to extending the Faction Event for an extra day with the bug resolved), and clearly communicating that there would be a refund and a rescheduling of the event.
Noteworthy unusually clear and professional communication and action, and thus noted.
On a positive roll: another instance of a Mod sharing detailed information in a professional manner, which helps customers stay informed as opposed to the radio silence/opaqueness experienced in the past.
…even though a similar situation happened before and was allegedly ‘fixed’:
It is particularly noteworthy that somebody who claims to be among the top20 when it comes to playtime…
…wouldn’t put in the time to actually hunt for that 10th Battlecrasher before claiming that “It doesn’t appear as though there’s an issue currently”
And then we’re left with this:
They haven’t popped back in the thread, so either it’s working as intended, or that’s a very long dinner.
In the meantime, neither of the 3 mods have been online for at least a day, therefore once again demonstrating how much customer frustration/satisfaction matters outside of office hours (unless of course there’s a shop issue, which gets resolved promptly so customers can keep spending)
Just to drive this point home:
I’m a computer programmer analyst by trade. If I say something is fixed, I make damn sure it stays that way through subsequent levels of testing. If the same bug happens again in production, it’s not pretty.
We can see what they come back with next week. They can have some rope because, to me, it sounds like they never found the root cause and just boosted the spawn rate temporarily. However, they NEED to be documenting these things. That was the #1 point drilled into us at college.
I’m someone who opens my mouth before my brain has finished processing and it’s the same with posting to the forums, I edit as my brain keeps processing