Anyone else have this issue?

Ok I have a ongoing issue with gems of war and It has affected gws today. I lost 2 matches today because the screen freezes with the exception of 1 gem moving up constantly . Well today the moving of the gem caused a match in a gem and caused me to lose x2. I first thought it was my controller but it didn’t fix it. This is a serious issue that caused me to waste 50 dollars on a new controller. I have heard other people complain in global but wanted to see if anyone here is experiencing this issue. I also know about the ongoing explorer issue locking up the game ( still happens) but this issue is causing the highlighted gem to move up and is sometimes making a unnecessary match. The whole game is frozen except the movement of that 1 gem so I don’t know what to do. I’m on xbox. Only started after 5.0 was released