UPDATE: I have uninstalled and reinstalled the game in my iPad and iPhone. If I am cautious and remember to wait for the artwork to load, I can play on the iPad. But, on my brand-new iPhone 8+ 256, the game is still unplayable. Frustration mounts and anger builds. Unacceptable.
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Open a ticket. I had an issue before and they issued me some replacement sigils. No biggie.
I tried the trick suggested by @Fuligin above to get all the assets to download and that seems to have worked fine on both my iPad and my antiquated phone…
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What is the best way to be sure every artwork will be downloaded ? Even when I’m waiting in the card menu, some artworks still don’t appear.
Scrolling all the way down the troop menu.
And even then, when I restart my game, I have to do that manipulation again every single time.
Go to the troop tab, click Show All. Scroll through the troops slowly, wait for the art work for each one to appear. Do the same for weapons, banners, pets, etc. If that doesn’t work, write down your password and invite code. Delete and reinstall the game, then do the troop scroll again. With luck, that should fix it.
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It works after reinstalling the game and scrolling. I just hope I won’t have to do this everytime.
They have claimed in the past that they do beta test. I’m just not sure I believe them! 
Maybe it’s something @RiverSong alluded to in the OP-- they might test, but not on all platforms, or not enough on all platforms.
To be fair, this is a problem endemic to the world of software. Everyone is working on crazy deadlines and testing is the last thing in line before release, so it gets neglected.
Gems of War seems to have a particularly bad problem with this, as you might expect with a networked, multi-platform game that releases new content twice a week!
Personally I’d prefer a well-built game with minimal bugs and fewer new content releases, but I guess “the market” dictates otherwise. 
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Because, according to @GoldPhoenix0, Apple makes you jump through too many hoops. See that gold B by my avatar? It means I’m part of the player beta test group. Unfortunately, I haven’t contributed a damn thing because I only play on iOS and they have never run a player beta test for iOS. Seems to me they need to start hoop jumping.
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We would like to do more beta testing in the future and perhaps I can help out Salty a bit more there. Beta testing depends quite heavily on our schedule and we need the game to be a certain way before we can send it to players versus what we might ship to our QA team (where we can give the QA team a certain things to test, and develop incrementally, whereas we have to give you an entire mostly-finished-product before we can even start getting a little feedback to improve on)
Battle loading issues -
The first few battles might be a bit rocky as the game redownloads some things, but after the first battle are you still having issues @RiverSong? Is the app taking longer than 30 seconds to load the battles? If you have completely reinstalled (deleted and redownloaded) the app it should be working. For Android users, clearing App Cache befoe Reinstalling has proved extra effective.
To remove the myth, we definitely do have a QA team, and they definitely do test things! We actually didn’t come across this issue during testing. Unfortunately things will not always be the same on a development version of the game as they are live. This is the nature of free-to-play game development.
Please don’t forget to contact support with ‘Missing Rewards’ if you are missing something due to an issue, we are happy to help 
You can also reach out to 505 support for account recovery, they might be a bit quicker!
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Any update on guild chat issue?@Cyrup
Everytime I reopen the game I must go through my troop list for them to load(stop being all black), otherwise the dungeon will load forever.
So your testers failed to find the half dozen ridiculously obvious issues? Like wrong rewards… What a shocker that one is right.
Or extensive load times.
Or unable to use chat
Or guild chat.
Or no notifications of said event pop ups… unless restarting the game.
Yeah they tested if alright. Seen that the game turned on and said hey that’s that, it works.
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On Xbox, the new update is noticeably slow at times. It’s playable, but the server error pop-ups, fade-in fills of all graphics, and slow ping pong communication at the end of the match are more red flags that this game is doing much to leave me than me leave it. And spare me that line how its Unity’s fault. Nah, fault lies with the devs and the rest of the company. It’s disgraceful how the iOS users have been neglected to this degree because no one sees the importance of bug testing the new update first.
We actually have two (former) GoW devs from Pipeworks in our guild and one of them immediately stuck up for the current devs-- to quote him:
Not all releases are equal. Issues due to new unity bundle formats are out of ip2 control.
My reply was:
Thank you for supplying relevant info! 
I’ll rephrase my criticism into a 2-parter:
1) Why then does Unity need to update its “bundle formats?” Isn’t it obvious that this will lead to all sorts of issues for developers that use their platform?
2) Why does ip2 use a platform that leads to disastrous updates almost every time?
It’s difficult to properly assign blame when none of us on the outside really know what the process looks like or who’s calling the shots… personally I blame whoever keeps adding more and more new content to the schedule!
PS-- Still waiting on a reply from my guildmate on my 2 questions above… they weren’t rhetorical, I genuinely don’t understand how stuff like this happens!
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To thank you for clarifying I’ve found some rare illustrations of the GoW QA Team! 
r_652959_LzyfJ|690x211
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None yet Maxthor, we pushed out a fix last night for some of the chat issues but unfortunately it’s only resolved some cases. I am following up with the team now but the best place to keep up to date with issues is on the Known Issues list. I always post updates to that list first.
If our QA team did not find an “obvious” issue, then of course we cannot fix it, because we didn’t know it was there in the first place. In my last message I am trying to point out that this does not have everything how ‘obvious’ an issue is. Some bugs cannot be discovered in a test environment until they are evident live.
If you are referring to Pet Events, this one isn’t a bug, it’s working as intended. You need to complete a battle to see a notification for a Pet Event if one becomes active! I hope that helps you.
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I fully agree you can’t fix an issue they didn’t find. It’s the fact they didn’t find these issues is what bothers me and quite a few others obviously. At what point do you tell them to shape up or ship out?
@Cyrup - I am no longer having a loading issue. But to get there, I had to do the following:
- Scroll all troops, weapons, banners, etc. - didn’t work.
- Delete and reinstall the game
- Scroll all troops, etc., again - started working on the iPad
- Do all these steps again for the iPhone
As I said several posts above, I’m able to play now. But the anger and frustration that comes with what appears to be a lack of consideration for iOS players remains.
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Yes, unfortunately the workaround is per-device, not per game, so the steps would have to be repeated on your iPhone. Thanks for the additional info
Lol, lack of consideration?
Welcome to how console players feel all the time.
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