Thank you, dad. Not being sarcastic here, I really appreciate those notes, that feels like the proper way to handle it.
One request, the next time something similar hits quite a lot of players in a generic way, could we maybe get a “we are looking into it, we’ll post an update soon” response? Instead of a “no can do, you each need to individually contact support”? I’d prefer not to run around with an Enrage buff, even though it’s apparently considered a positive effect. 