I don’t know how to create a thread and am to fed up to try and figure it out right now and this place seemed closely related to my issue. And honestly I just want to be heard right now.
I’ve been trying to deal with customer support for a couple hours now and as far as I can tell they don’t exist anymore. I was having a issue with the game so after checking the forums and realizing that my issue was unusual I proceeded to fill out a support ticket. While reviewing my ticket before submitting it I noticed that they no longer process bug reports. I couldn’t find anywhere to send in my issue and I tried filling out a ticket again, this time as feedback (they no longer process feedback either).
At this point I changed my approach to commenting on the “new” customer support (lack thereof), as my initial issue no longer seemed important in comparison to not being able to find resolutions to issues in general. So since it’s stated that they will at least read the ticket before closing it, I added my feedback on customer support to my original issue and submitted it. I was hopeful that after reading they would possibly reply with a next step for me or maybe even forward my inquiries to the appropriate people. This did not happen. Instead I received a generic reply (no one read my submission) informing me that they don’t handle this type of issue and the ticket had been closed.
So now I am here, don’t know where else to turn. Is shouting out our grievances in public and hoping that someone is actually listening, what counts as customer support these days? I noticed that they ask for VIP lvl when submitting tickets now, maybe mine just isn’t high enough to warrant a response, lol.
Anyone who’s made it this far thanks for listening. Below is my original submission to support that went unread. I do love the first line, lol.
From the sounds of it you’ll be ignoring my submission anyways and just closing this ticket right away, sad I used to rave about the quality of your customer support. I was going to send this in as a bug but turns out you don’t handle those anymore. After trying unsuccessfully to find where to send a bug report, (to much to ask support to just forward it to the right people I guess, lol), I thought I’d beat the system by submitting as feedback instead. Turns out support no longer handles that either. Exactly what sort of support is worthy of your time now days? I started off as mildly annoyed by an issue I was having with the game to being sent to the verge of rage quitting over what now seems to be nonexistent customers support.
Well, below is my initial problem, not that that is your concern anymore. I was going end with saying “I hope you enjoy closing my unresolved ticket as much as I’m going to enjoy deleting your game.” but if I end up quitting over your terrible support, I won’t enjoy it at all. I’ve been playing for over 3.5 year and have obviously been having fun but if customers support is gone then it’s only a matter of time until this game becomes unplayable. I waited a long time before opening a ticket because I assumed many others would have opened tickets and a fix would have been in the works. Never could have guessed that no one was listening.
I’ve had to create my pet rescue team fresh for every event. Wasn’t sure if this was a bug or just an annoying feature. Checked the forum to see what other players were saying and general consensus was that the teams save for each colour and once all six teams are created I shouldn’t have to input them anymore. I’ve certainly had to input my team more than 6 times and it’s getting to be more hassle than it’s worth. I’m stuck just using my generic pvp team because I can input it quickly rather than trying to remember what worked well the last time.