I have submitted tickets on two real money losses and I have not received any response. During the weekend of the Library issue I lost around 40 Citadel War Sigils (not sure of the exact amount) that were purchased and saved up before that weekend. I used them on the Saturday for battles and then battles were rolled back. Secondly the past month I purchased Guildmate Gift packs in the Guild Shop every week and saved these for my GM’s birthday. I sent 106 Guildmate gifts to him (player called Belladonna in Deadly Nightshade) equal to 2650 gems on Sunday 22 March, about 2 hours before reset in the morning. He never received anything and all the gifts are gone from my account too.