We are in the final stages of testing some data to be able to restore everyone lost real money purchases from the server roll back on the weekend.
After those tests pass, we will be able to roll out that data and restore players purchases.
Once this has gone out, and without any issues, we will then be sending out the correct Library Pass rewards, as well as the missing Library rewards for players over level 50 (mentioned in our Known Issues article).
These will both be pushed out automatically, so players do not need to submit any tickets to support.
We are hoping to be able restore any lost real money purchases tomorrow, Thursday 26th of March.
This is not 100% confirmed, this is just the plan at this stage.
Once they are received though, they will go to your Rewards tab of our Inbox. So, please make sure you are not already at your mailbox limit.
So we can ensure that we have all eyes on the purchases being restored without any issues, the Library Pass and missing Library rewards are planned to be sent after the weekend.
Global compensation will be worked on only after these issues and missing resources/purchases have been resolved. Support will also not be accepting tickets requesting individual compensation.
Also, this was the social post that just went out with a link to what I just shared above.
