I agree like someone else said already that the biggest issue longterm will be will this happen again? Up until last friday we knew everything we did in game was progress but now in back of our heads it could all get wiped away….
Maybe consider supporting streamers a lil more folks instead of flushing your money down the toilet
We promote the game. Free adverstising for them
if anyone gets suspended on here come let me know id be curious if its justified rn
Just sayin
The only thing I did wish was an in game popup or mail that gave information about what happened and why, right after the rollback happened.
THAT is at the core of why so many people are irritated; the continued lack of communication.* Time and time again, year after year, things go wrong and either nothing is said, or it just gets blamed on gnomes in the system. No apologies, no proper explanations.
Imagine if, shortly after they discovered the problem (and possibly knowing what their endgame would be; i.e. rollback, because it was the only way), they had sent a message out in the game, or through the platforms, or maybe in emails, saying something like ‘An error has been discovered in the game and may result in interrupted gameplay. Please consider not playing for now, and bear with us as we investigate.’ Then smaller updates along the way saying ‘we are likely doing a rollback, so please consider not playing until after it is completed.’ I know I would’ve been impressed, seeing as they never do anything like that!
*not speaking of Jeto here, of course, who is helpful, and who may or may not receive enough communication from the programmers either…
There are already new processes in place to prevent this from happening again.
Same with this.
Already chased up with the team issues with the server status on our website not displaying correctly during this situation and the in-game messaging being nil helpful.
Also, processes within our team and 505, so when instances do happen outside of studio hours, how are we notified (also how specific non-programmers or engineers are notified) so then we can notify players as fast as possible.
I have a dev meeting today, so I am hoping I can get some sort of ETA on when the purchases will be restored, and then when the Library Pass and Library rewards will be resent out (correctly and unbroken).
Extremely exaggerated responses to an unfortunate incident.
Jeto, you are awesome. It’s really telling when the majority of posts I’ve seen, including angry ones, specifically call you out as a positive factor. We’d been wishing for this type of community interaction for ages before you came along! Thank you!
We are in the final stages of testing some data to be able to restore everyone lost real money purchases from the server roll back on the weekend.
After those tests pass, we will be able to roll out that data and restore players purchases.
Once this has gone out, and without any issues, we will then be sending out the correct Library Pass rewards, as well as the missing Library rewards for players over level 50 (mentioned in our Known Issues article).
These will both be pushed out automatically, so players do not need to submit any tickets to support.
We are hoping to be able restore any lost real money purchases tomorrow, Thursday 26th of March.
This is not 100% confirmed, this is just the plan at this stage.
Once they are received though, they will go to your Rewards tab of our Inbox. So, please make sure you are not already at your mailbox limit.
So we can ensure that we have all eyes on the purchases being restored without any issues, the Library Pass and missing Library rewards are planned to be sent after the weekend.
Global compensation will be worked on only after these issues and missing resources/purchases have been resolved. Support will also not be accepting tickets requesting individual compensation.
Also, this was the social post that just went out with a link to what I just shared above.
Wait, incorrect Library Pass rewards? Again? 
NOOO STAHHPP…its me miswritinggggg
Nooooo
First, much appreciation for your communications on these issues. I can imagine this has not been a fun week!
I’m kind of curious why those of us waiting the longest for what we purchased (library pass) are at the back of the line on this. I mean, at the end of the day (week…month I guess? lol) it doesn’t matter. It just strikes me as odd.
I’m already sort of picturing someone paying for a cheeseburger, being given half a bun with some mustard on it and being told that the burger will be ready in a couple of days…no a week, wait no… the week after.
Anyway, if you don’t know the reason, no need to look into it. I was just curious if you knew the reason, there.
These aren’t being fixed tomorrow cos that’s just a decision we have made, they are going out tomorrow at the earliest cos that’s the earliest we can restore those purchases.
There is no magic button we can press to just restore any purchases made between two dates, and already shared a number of times, we couldn’t restore anything until we were sure everything from the weekend was resolved.
Again, this isn’t an intended choice that anyone would have to wait any duration of time. Fixing things to allow us to be even able to access the data from that period that was affected, takes time and has to happen first.
I’m honestly surprised it’s even having a chance of happening this week.
Additionally, as I mentioned, this has been already explained in multiple posts that we can’t release anything, until the issue is fixed.
It’s also in the known issues article for this incident, and has been mentioned in every ticket still being submitted about the weekend.
Cause it’s a GW week and we don’t need any mistakes made for a resources that we don’t need right now
Please note I am waiting for restoration of two real money issues. PLUS in both cases the purchases were not all made that weekend - some of the purchases were made long before…but used during that weekend. So not sure if you are taking that into account. I am missing around 40 or so Citadel War Sigils that were purchased with real money, as well as 106 Guildmate Gem gifts also purchased with real money. These were sent to a player whose birthday it was but he never received it.
Already new processes?
I thought after “Krinklemess” something like this can not happen again over a weekend.
I am not so familiar with other “live service games”, but are there others where the company behind is not working on weekends?
lol Absolutely none of that answered the question I actually asked. But that is ok. With everything going on, I gotta give you a pass on that.
Now THAT is an actual answer to my question. Bonus points for it also making sense! 
Thanks!
Switch player here playing on the original Switch.
May I respectfully ask why the Switch players were part of the collateral damage related to correcting an event error that was unrelated to us?
Our servers are supposedly separate - our misaligned Soulforges seem to be proof enough! We didn’t have Astral Spire yet. There were no Astral Spire purchases that could have been bought. There was no buggy Astral Spire-related mail received.
Despite these things, Switch also got rolled back… and without any warning or explanation whatsoever!
If we really want to talk about confusion and lost time, how about Switch players suddenly being kicked out of the game with zero foreshadowing (no recent updates, no buggy compensation mail) and then prevented from playing?
We also lost progress and resources and arguably, our losses were even more unwarranted.
And now, to add insult to injury, we finally got the Astral Spire update dropped on us and on my end, it’s already shaping up to be another mess… and on the week of Guild Wars no less!
On the day of release, since I had already logged in, I did not receive a Daily to collect Stars.
Our Library shows a non-functioning purchase button that links to nothing we can purchase.
There are new visual glitches like showing a Troop upgrade being available when viewing in Collection when there is none.
(I fully Traited a Troop and my Collection showed it as still upgradable. I had to close and open my Collection to update it.)
In-game actions like pressing a button to Ascend a Troop, level a Pet, resetting Class traits, etc. doesn’t show the action being completed in real-time.
(Clicking to complete action using either touch or button sometimes does nothing. It shows that I clicked… and that’s it. I’ve had to try three different times to get the action completed. For one of them, I had to close and reopen the game to get it to refresh.)
Given that it’s the last week of PvP with Guild Wars and the Pan’s Vale event also jammed in, I’m understandably concerned.
@Jeto read above please.
Question is asked (from some others before, too): Why there was a rollback on Switch?
@Jeto Just another idea:
You planned to do Community Survey in May, so maybe it is a good idea to do it right now (or in smaller form), so players can vent their anger.
Or just ask players in a survey (maybe do some suggestions) what is a fair compensation.
You can also just give every player 500 or more star stones (equivalent of 20$) and call it a day.
Everyone can benefit from star stones (also lower level players for more stats)…….meaning that every player will fulfill the boards 1 week earlier in the long run and then you can present us new boards that are even better, lol.
