Server Roll Back & Weekend Issues (March 21st)

Bug Reports
65

I believe Switch servers are separate from other platforms, so making us part of collateral damage for the Library compensation just adds to our bad history with 505 games. And we will be included with the “Global Compensation" with everyone else, even though we had absolutely nothing to do with any of this.

There is only so much disrespect people can take before they realize that things will never change. As if that “Catch up and Synch” compensation wasn’t bad enough, the developers chose to disappoint our entire community…again.:man_facepalming:

6 Likes
66

The only possible, reasonable answer I can think of would be that the serverside update was intended to roll out (for all platforms) after 9.2 was live ON all platforms, and may have even required 9.2 as the minimum client version to even connect.

So by accidentally rolling out the server update early, including Switch servers, not only did this cause problems and bugs for players on 9.2 client already, it would cause obvious “can’t play at all” problems for Switch players still on 9.1 client.

2 Likes
67

If that’s the case, then that (to me) suggests that Switch’s server(s) is actually NOT fully independent from the others.

(In which case, why is our Soulforge still not matched? And please don’t say game balancing.)

If so, then that suggests that there were TWO accidents (buggy code going live on a Friday) involved - one involving everyone else’s servers… AND one involving Switch’s… and that makes it even worse.

That said, accidents happen.

I’m not upset about an accident.

I’m upset that the Switch players’ gameplay and game progression:

For example, my PvP run (made progress) and Underspire run (made progress, bought additional torches), my guildie’s Bounty run (paid, finished), and my guildie’s PvP Pet Rescue (they found one and it never showed up, leaving behind 1 meager pet food… and this was shortly before we got shut down)…

Were interrupted and our progress rolled back…

Without any communication whatsoever.

Without any foreshadowing to even give us an inkling that something might be going wrong, we needed that communication the MOST out of everyone.

And what did we get?

A splash screen telling us to come back later.

Maintenance? I don’t know.

Bug? I don’t know.

Something went wrong with the server? I don’t know.

It took me and my guildies poking around on the internet to see what happened. And even then, it was and still is a guessing game.

We didn’t get any updates. We didn’t get the Astral Spire yet. We definitely didn’t receive mail.

So why us?

4 Likes
68

This incident has given me the impression that the Switch version of the game plus the Switch players themselves are an afterthought in the whole grand scheme of things.

I know we aren’t, but it sure feels like it…

Especially considering how everything related to this discussion has so far revolved around the impact felt by those whose servers (those with Astral Spire update) were directly impacted by the changes.

That said, I’ve been getting increasingly disappointed to see that our Soulforge isn’t caught up yet…

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69

As for the rollback happening on Switch, it is not possible for us to rollback our servers without rolling back all platforms. Which is why all platforms, were affected and all platforms will be sent compensation.

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70

50 gems AS ALWAYS???

71

no. it’s not 50 gems.

72

Thank you, Jeto.:+1:

I just needed clarification for the rollback incident and did not mean to pass judgement. Given the nature of the Library pass bug, there was no other option but to shut everything down and hope for a peaceful resolution.

2 Likes
73

UPDATE: 11:36 AEDT, 26/03

Real money purchases made that were affected by the server roll back, are still expected be restored today. Current we are awaiting a more specific ETA.

There is no need to submit any tickets to our Support team about this weekends issues.

As mentioned yesterday, once they are restored, they will go to your Rewards tab of your Inbox. Please ensure you have space in your mailbox as it has a capacity of 100 items.

There is a chance as well that global compensation for the weekends incident will go out tomorrow - this is currently unconfirmed as the compensation itself is still being worked on.

We are also still working on a fix for the Library Pass Purchase missing rewards, and expect that to go out with the missing level 50+ Library Rewards - at this stage we expect this to go out after the weekend.

8 Likes
74

I deleted Gems of War because of the deletion of an entire day of play. It was the one day I had to spend time on the guild event. I seriously doubt I will get the rewards back for those battles, or that the guild ranking for the event will be updated to reflect those deleted battles after the event has already closed. I have been spending money on the game recently (I am only VIP rank 11), but this just made me angry. I feel strongly enough about this that I created a forum account specifically to make my frustration known.

9 Likes
75

Wenn ich Fehler mache muss ich dafür gerade stehen. Aber die Ducken sich weg aber es beruhigt mich ungemein das sie große Gefühle haben… schön für euch… ich habe auch meinerseits Große Gefühle - Wut Hass und Verachtung!!!

Hab seit dem Wochenende aus Frust nicht mehr gespielt… mich Montag kurz eingeloggt und gekuckt ob was kommt aber gab NIX keine Entschuldigung keine Wiedergutmachung einfach NIX. Hab mich heute kurz eingeloggt und immernoch NIX.

Hab meiner Gilde heute noch geschrieben das sie meinen Platz räumen können und ich das Feld Räume… hatte das Spiel eigentlich gerne gezockt aber ich lass mich nicht gerne VERARSCHEN!!!

Das Game ist für mich Gestorben.

1 Like
76

Update: 12:58 PM AEDT - Failed purchases are looking to be restored in an hour or so

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Balancing & Changes
77

People who purchased the Campaign Pass on the weekend, will not see the bonus 200 Stars as they are not something we can send over mail.
The team will be working on getting them added to your account.. no need to submit any tickets.

Starlite Calculates Fair Compensation and Restitution
79

Compensation, as mentioned, is still on the way. This is only 1 out of 3 steps of things we are needing to process and send out.

2 Likes
81

Again, as I have already shared everywhere

If it’s not tomorrow it would be after the weekend. Also.

1 Like
82

Got the lanterns! Thanks very much, Jeto!

1 Like
83

I have guildmates who will be away for certain days. Can you ensure that the compensation mails don’t expire. Or at least, they can get them when they’re back and it has a long expiration period.
I don’t want them coming back from real world events and finding they missed it, and then deciding not to bother returning to the game.

I assume it’s something already under consideration, but thought I’d raise it just in case, and get confirmation. Thanks.

3 Likes
84

I believe mail sent from us specifically will last for 6 - 7 days but not 100% sure if that is just when I send mail from my support tool or also when we do mass global mail, which possibly could have the same range or no expiry.
Waiting to get confirmation, at min 6 days.

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85

Confirmed it is 7 days.

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86

Also, anyone who purchased the PvP Season Pass on the weekend and already collected the rewards before the rollback.
The collected rewards appear to not be restored with the purchase or mailed out like they normally are.

It also might display as a Guild Wars medallion :melting_face: I have fixed this manually myself for the players affected by this specific instance