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This “update” has cost me 5 sigils this FA weekend

Same here, 4 sigils lost. I’m giving up for today, this is ridiculous.

Are you on mobile or console?

Mobile (iOS)

Same here, lost 2 sigils back to back today :confused:

I tried again thinking it could be a temporary server issue but nope, fifth sigil lost.

And you wonder why I stopped playing this game. NOBODY gives a damn about QC anymore. It’s all about money WHEN IT SHOULDN’T EVEN BE ABOUT THAT.

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Just a fyi… support doesn’t actually check this category.

In fact @Lyya as often as it gets confused I’m not sure why it still exists anymore.

If you’re experiencing crashes on your devices you’ll want to do Bug Report threads either combined or separate if you want @Saltypatra and the devs to actually see them.

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Is this just an iOS thing? or other platforms too? Not heard any complaints about it on PlayStation.

Can’t imagine anything will be done about it over the weekend though :frowning_face:

I wouldn’t bet on anything being done about it, let alone this weekend.

Good to know. I submitted a proper bug report.

i got the problem too,have to turn off and on my wifi connect twice

I know that it doesnt is a big cover over the sore, but at least u can send in a ticket and get the gems back for it, 6 siglis is like 2-3 tier 7 purchases, so 400-600 gems.

Don’t sell false hope. They’re not going to reimburse this — they’ll just blame a poor internet connection for causing the crash(es)

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Dont think so bad about the support service. They been good to me all these years, and I have been around for over 5 years. :wink:

I heard Kafka said it takes them like 3 months to process, so I don’t bother.

They’ll only reimburse if the crash report or their log shows that the game was to blame. If they can’t tell then they may not be so generous.

Specially if you have multiple crash reports like me. They’ll use that data against you. They won’t consider the lack of reimbursement in those previous reports or the fact that those crashes happened on various devices. They just see X user complains about crashes a lot. 🤷

But yes, support… In the past used to be very generous.

It’s a strange phenomenon to see a company make more money and then ask their support staff to be less generous in terms of compensation offered.

Literally zero awareness of how they made money in the first place.

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I liked that reply of yours, you might be into something. I have mostly only used support in the past, so I dont know much about how they operate nowadays.

Playing on iOS…
I had only one crash and when I went back in it let me finish. I didn’t lose a sigil, in other words. I did have several times where the game hung for a looooooooong time on the reward load. Then it finally timed out to an error. Clicking try again always worked. So I am going to assume in my one crash, my actual victory condition managed to register somehow before the crash. One thing for sure, something sketchy was going on for the entire event.

The last time I had a bug report that essentially resulted in lost sigils, support said they could only reimburse what I would have got from the battle itself, like some souls and gold. They couldn’t reimburse the gems I spent, because I got other rewards from buying tiers.

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Apparently it’s not just faction assault, just had the same bug while trying to complete the “Complete a Delve at level 60 or higher” campaign objective :frowning: