They’ll only reimburse if the crash report or their log shows that the game was to blame. If they can’t tell then they may not be so generous.
Specially if you have multiple crash reports like me. They’ll use that data against you. They won’t consider the lack of reimbursement in those previous reports or the fact that those crashes happened on various devices. They just see X user complains about crashes a lot. 🤷
But yes, support… In the past used to be very generous.
It’s a strange phenomenon to see a company make more money and then ask their support staff to be less generous in terms of compensation offered.
Literally zero awareness of how they made money in the first place.